Gurjot Kaur
Moncton,NB
Summary
Seeking a position within a dynamic organization where I can leverage my education and experience to contribute effectively.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Macdonals
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Team Member
Pizza Pizza
04.2023 - 06.2024
- Greeting Customers, taking orders and receiving payment
- Training staff in job duties, sanitation and safety procedures
- Estimating ingredient and supplies required for meal preparation
- Ensuring that food and service meet quality control standards
- Addressing customers' complaints or concerns and sales and marketing initiatives to elevate the overall restaurant experience
- Maintaining inventory records of stock, repairs, sales and wastage
- Building an enduring relation that encouraged collaboration with supervisors and coworkers
- Examining and ensuring that every item was appropriately priced and labeled
- Maintaining a professional and courteous demeanor at all times
Bakery Assistant
Give & Go Bakery
12.2022 - 03.2023
- Preparing doughs, batters, and fillings according to established Equipment Operation recipes, ensuring consistency and quality
- Operating commercial baking equipment, including mixers, ovens, and proofers, to produce baked goods
- Monitoring baking times and temperatures to achieve optimal results and maintain product standards
- Decorating cakes, pastries, and cookies with icing, glazes, and other decorative elements
Material Handler
Summer Fresh Salads
03.2022 - 11.2022
- Streamlining work procedures for better efficiency, implementing standardized checklists and templates
- Improving product quality by conducting thorough inspections and identifying areas for improvement
- Utilizing statistical process control techniques to monitor production performance
- Identifying and helping resolve production problems, increasing output while reducing errors
- Repairing faults, reassembled products, and completed additional tests
- Achieving higher customer satisfaction levels, addressing concerns and resolving issues promptly
Education
Diploma - Supply Chain Management
Sault College
Brampton, ON01-2022
Diploma - Project Management
Sault College
Brampton, ON01-2023
Skills
- Computer programs: MS Word, MS excel, MS outlook, PoS
- 4 years of customer service experience
- Languages: English, Hindi, Punjabi
- Goods Manufacturing Practices
- Food Handler Certification
- HCCAP, WHIMS, Workplace Health and Safety
- Customer service
- Multitasking and organization
Highlights of Qualification
- Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset.
- Demonstrated systematic problem-solving in identifying, prioritizing, communicating, and resolving quality issues.
- Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
- Ability to perform the job and task assigned. Being an effective team member with excellent organizational and time management skills, self-motivated, hardworking and flexible. Being dependable; able to work independently and under pressure, to meet deadlines.
- 4+ years experience of customer service.
Timeline
Crew Member
Macdonals
07.2024 - Current
Team Member
Pizza Pizza
04.2023 - 06.2024
Bakery Assistant
Give & Go Bakery
12.2022 - 03.2023
Material Handler
Summer Fresh Salads
03.2022 - 11.2022
Diploma - Supply Chain Management
Sault College
Diploma - Project Management
Sault College
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