Gurjot Kaur
Victoria,BC
Summary
Detail-oriented professional with a background in Financial Accounting, Macroeconomics, and Computer Business Applications, combined with strong customer service experience. Skilled in problem-solving, data analysis, and decision-making, with a focus on accuracy and meeting deadlines. Strong communication and teamwork abilities, capable of supporting business operations and financial performance. Seeking to leverage these strengths in a dynamic role within finance, business analysis, or operations management
Overview
2
2
years of professional experience
Work History
Supervisor
Chitchats Courier Company
01.2023 - 08.2024
- Provide regular reports on branch performance, market trends and customer feedback
- Providing insights from the branch level, identifying trends in the shipping and logistics industry and suggesting improvement
- Lead, motivate and manage the branch team to achieve high performance
- Ensure a high level of customer satisfaction by providing excellent services resolving issues properly and maintaining positive relations with customers
- Experienced in developing and maintaining spreadsheets for inventory, employee schedules, and financial data, and capable of using Excel formulas to automate calculations
Care Provider
Home Instead
02.2022 - 01.2023
- Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping
- Ensuring the fulfilment of individual goals and needs as instructed in the client’s support plans
- Helping clients with leisure activities
- Assisting and satisfying the social and emotional needs of a client
- Documenting and recording daily care reports which may include resident incident reports
Store Team Member
Sobeys Distribution Centre
10.2023 - 04.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
General Studies -
Kwantlen Polytechnic University
Surrey, BC01.2023
High School Education -
Akal Academy Bakarwal
Punjab, IND01.2020
Skills
- Communication Skills
- Customer Service
- Financial Management
- Report Writing
- Independent Worker
- Microsoft Word
- Excel
- Google Workspace
- MS Teams
- Outlook
- Problem Solving
- Legal Research and Writing
- Strategic Planning
- Market Analysis
- Digital Marketing
- Data Analytics
Languages
English
Punjabi
Hindi
Timeline
Store Team Member
Sobeys Distribution Centre
10.2023 - 04.2024
Supervisor
Chitchats Courier Company
01.2023 - 08.2024
Care Provider
Home Instead
02.2022 - 01.2023
General Studies -
Kwantlen Polytechnic University
High School Education -
Akal Academy Bakarwal
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