Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurjot Gurjot

Toronto,ON

Summary

Dynamic professional with a proven track record at Meals On Wheels And More, adept in interpersonal communication and computer skills. Excelled in enhancing customer service success rates and strengthening client relationships through effective problem resolution and active listening. Skilled in report writing and multitasking, consistently delivering results by leveraging hard and soft skills to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Meal Service Assistant

Meals On Wheels And More
09.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.

Social Services Worker

Seneca Hill Public School
01.2023 - 04.2023
  • Conducted comprehensive assessments to identify Student's needs and determine appropriate services.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
  • Led workshops on various topics relevant to client populations, enhancing knowledge and skill development among participants.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Utilized evidence-based practices to provide effective interventions for clients.

Shelter Home Security Guard

Paragon Security
11.2022 - 02.2023
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Investigated suspicious activities and persons to maintain security of premises.

Education

Social Service Worker

Seneca College of Applied Arts And Technology
North York, ON
04.2024

High School Diploma -

Bal Mandir Senior Secondary School
Punjab, India
03.2020

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Report Writing
  • Interpersonal Communication
  • Active Listening
  • Multitasking Abilities
  • File and Record Keeping
  • Verbal and written communication

Languages

Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Meal Service Assistant

Meals On Wheels And More
09.2023 - Current

Social Services Worker

Seneca Hill Public School
01.2023 - 04.2023

Shelter Home Security Guard

Paragon Security
11.2022 - 02.2023

Social Service Worker

Seneca College of Applied Arts And Technology

High School Diploma -

Bal Mandir Senior Secondary School

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Gurjot Gurjot