Gurjot Grewal
Brampton,Canada
Summary
Customer service professional with experience in client-facing and compliance-driven environments. Skilled at handling sensitive information, processing large cash transactions, and resolving customer issues with accuracy. Strong communicator with proven ability to build client relationships, manage multiple tasks, and uphold high standards of professionalism. Seeking to contribute to a financial institution by delivering exceptional service and operational support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Specialist
A1 Truck Line
Houston, Tx
10.2019 - 04.2021
- Processed and reconciled large volumes of cash transactions while maintaining accuracy and security.
- Delivered professional support to customers, resolving inquiries quickly and efficiently.
- Managed high volumes of client calls while keeping wait times minimal.
- Cultivated customer trust, strengthening repeat business and client loyalty.
- Partnered with outside stakeholders to resolve discrepancies and provide tailored solutions.
Ramp Agent
GTAdnata
Caledon, ON
11.2021 - 01.2023
- Coordinated with cross-functional teams to ensure on-time scheduling and operational efficiency.
- Maintained accurate documentation and communication in a fast-paced, high-pressure environment.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Security Guard
Great Canadian Gaming
Toronto, ON
03.2023 - Current
- Provided exceptional service to diverse clients, ensuring a safe and welcoming environment.
- Verified guest identification and documents with accuracy to maintain compliance.
- Resolved issues calmly under pressure while ensuring the safety of clients and staff.
Education
High School Diploma -
Harold M. Brathwaite Secondary School
Brampton, ON06.2021
Skills
- Customer Service & Client Support
- Cash Handling & Transaction Accuracy
- Conflict Resolution & Problem-Solving
- Confidentiality & Compliance Awareness
- Attention to Detail & Record Keeping
- Team Collaboration & Communication
Languages
English
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Professional Working
Certification
D-Z Class License, Restricted area identity card (RAIC), AGCO License, Security License, Smart Serve CPR/FIRST AID, Forklift, Counterbalance, Walkie, Raymond Reach, Order Picker
Skills
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Attentive and Observant
Timeline
Security Guard
Great Canadian Gaming
03.2023 - Current
Ramp Agent
GTAdnata
11.2021 - 01.2023
Customer Service Representative Specialist
A1 Truck Line
10.2019 - 04.2021
High School Diploma -
Harold M. Brathwaite Secondary School