Gurjit Kaur
Mississauga,ON
Summary
Dynamic and detail-oriented professional with a proven track record at PLAZA PREMIUM LOUNGE, excelling in customer service and crisis intervention. Adept at resolving conflicts and enhancing guest experiences through effective communication and organizational skills. Proficient in Microsoft Office, ensuring operational efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Guest Service Officer
PLAZA PREMIUM LOUNGE
05.2024 - Current
- Operated in fast-paced environments while upholding exceptional standards.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled customer requests, complaints, and queries with patience and composure.
- Demonstrated attention to detail to exceed expectations of customers and employers.
Customer Service Associate
Walmart
08.2024 - 03.2025
- Assisted customers with product inquiries and service requests.
- Handled transactions accurately at the point of sale.
- Collaborated with team members to resolve customer issues.
- Greeted customers and identified their needs.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Computer System Technician - Networking
St Clair college
Mississauga, Ontario01.2024
High school -
Lord Mahavira Jain Public school
01.2021
Skills
- Communication and interpersonal skills
- Organizational skills
- Creative thinking
- Adaptability
- Microsoft Office proficiency
- Complaint handling
- Professional appearance
- Cross-cultural sensitivity
- Conflict resolution techniques
- Positive mindset
- CPR and First Aid certification
- Guest relations
Languages
English
Full Professional
Punjabi
Full Professional
Certificates And Licenses
- Basic First Aid and CPR
- WHMIS
- Valid Ontario Security Guard License
- Driving License (G1)
Timeline
Customer Service Associate
Walmart
08.2024 - 03.2025
Guest Service Officer
PLAZA PREMIUM LOUNGE
05.2024 - Current
High school -
Lord Mahavira Jain Public school
Computer System Technician - Networking
St Clair college