Gurjinder Kaur
Winnipeg,MB
Summary
Experienced Customer Service Representative. Experienced in sales and customer negotiation. Experience in cash handling and counting. Organized and Positive Attitude, Attention to detail, Excellent Work Ethics. Excellent Computer Literacy and e-Communication skills.
Overview
2025
2025
years of professional experience
Work History
Caregiver (Volunteer)
Bhagat Puran Singh Pingalwara
- Provide full assistance in bathing, eating, and dressing to handicapped people.
- Provide full assistance in incontinence care.
Front Counter Attendant
Tim Hortons
10.2021 - 10.2024
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Contributed to increased efficiency by restocking supplies during downtime, ensuring availability when needed.
- Promoted a safe working environment by following all health and safety regulations consistently.
- Facilitated smooth operations by accurately handling cash transactions and balancing the register daily.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Improved customer satisfaction by providing timely and efficient service at the front counter.
- Demonstrated strong multitasking abilities while juggling multiple orders simultaneously without compromising on quality or accuracy of work delivered.
- Informed customers about ongoing promotions or loyalty programs, driving participation rates and boosting revenue.
Aircraft Cleaner
New United Goderich Inc
02.2020 - 09.2021
- Maintained, cleaned and sanitized interior of aircraft.
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
- Safely used chemicals and other cleaning equipment.
Customer Service Associate
HDFC Bank
01.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
Certified Social Service worker diploma -
St. Clair College
Mississauga, OntarioCertified bachelor's degree - medical science
Khalsa College
Amritsar, Punjab10+2 - Graduate
SBHS Senior Secondary School
Chaura Khurd, GurdaspurSkills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Time management skills
- Patience and empathy
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Front Counter Attendant
Tim Hortons
10.2021 - 10.2024
Aircraft Cleaner
New United Goderich Inc
02.2020 - 09.2021
Customer Service Associate
HDFC Bank
01.2018 - 12.2019
Certified bachelor's degree - medical science
Khalsa College
10+2 - Graduate
SBHS Senior Secondary School
Caregiver (Volunteer)
Bhagat Puran Singh Pingalwara
Certified Social Service worker diploma -
St. Clair College
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