Summary
Overview
Work History
Languages
Timeline
Generic

Gurjinder Kaur

Brampton

Summary

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Gurjinder Kaur
09.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

DSV Warehouse

Gurjinder Kaur
04.2023 - 04.2023
  • Performs daily activities for an assigned shift or within an assigned area or function.
  • Adheres to specific warehouse work instructions for receiving, labeling, storing, shipping and value add services as required in accordance to DSV Air & Sea standard policies and procedures.
  • Meets company objectives in the areas of performance, safety, quality, leadership, and customer service.
  • Works with the supervisor, warehouse manager and freight forwarding teams to identify areas to improve/enhance overall service to the client.
  • Unloads inbound shipments safely and move products to the correct destination. Efficiently stage, stack and load the merchandise in the appropriate areas
  • Efficiently moves product from staging and/or unloading areas into the correct load door and the assigned trailer. Ensures that the trailer is secured and chocked prior to entering the trailer in accordance to the safety polices.
  • Loads/Unloads product correctly using the appropriate handling techniques. Segregate, check, and stage inbound product correctly.
  • Performs other duties as assigned
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Warehouse Associate

Amazon Warehouse
05.2020 - 10.2022
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment
  • Use scanners to read bar codes on products
  • View prompts on screens and follow the direction for some tasks
  • Troubleshoot problems
  • Ensure product meets quality requirements
  • Lift up to 49 pounds
  • Push utility carts
  • Stand, walk, push, pull, squat, bend, and reach during shifts
  • Go up and down stairs (where applicable)
  • Adhere to strict safety, quality, and fulfilment production standards

General Labourer

Give and Go Bakery
10.2018 - 11.2018
  • I am able to stand for long time and able to lift 40 lbs weight
  • I can do packing and receiving in good manner

Registered Nurse

Punjab
04.2017 - 01.2018
  • Company Overview: Registered Nurse in PUNJAB, License
  • Delivering excellent care by leveraging observation, assessment, nursing diagnosis, counselling and health teaching skills
  • Patient and family advocacy and budgeting proficiency qualified
  • Daily living activities, assistant speech comprehension and supervisory training
  • Registered Nurse in PUNJAB, License

Staff Nurse

Kunal Pal Hospital
01.2016 - 03.2017
  • Assessed patients and documented their medical histories
  • Developed and produced all office flyer notifications for important policy changes, office news and events
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow up

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative

Gurjinder Kaur
09.2023 - 12.2023

DSV Warehouse

Gurjinder Kaur
04.2023 - 04.2023

Warehouse Associate

Amazon Warehouse
05.2020 - 10.2022

General Labourer

Give and Go Bakery
10.2018 - 11.2018

Registered Nurse

Punjab
04.2017 - 01.2018

Staff Nurse

Kunal Pal Hospital
01.2016 - 03.2017

Similar Profiles

CREATE PROFILE
Gurjinder Kaur