Gurjinder Kaur
Brampton,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
IndiGo Airline, InterGlobe Aviation
07.2017 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Customer Service Executive
IndiGo Airline, InterGlobe Aviation
03.2018 - 08.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Visa Processing Officer
SIEC Private Ltd.
08.2019 - 08.2020
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assessed documents closely and verify them
- Submit the visa files online and on papers
- Skilled at working independently and collaboratively in a team environment.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Senior Visa Officer
SIEC Private Ltd.
08.2020 - 09.2022
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
GTB Secondary School
New Delhi04.2014
Bachelor of Arts - English Language And Literature
University Of Delhi
New Delhi07.2018
Skills
- Travel Accommodations
- Customer Accounts Management
- Special Needs Clients
- Performance Improvement
- Client Relationships
- Customer Satisfaction
Languages
English
Native or Bilingual
Timeline
Senior Visa Officer
SIEC Private Ltd.
08.2020 - 09.2022
Visa Processing Officer
SIEC Private Ltd.
08.2019 - 08.2020
Customer Service Executive
IndiGo Airline, InterGlobe Aviation
03.2018 - 08.2019
Customer Service Officer
IndiGo Airline, InterGlobe Aviation
07.2017 - 03.2018
High School Diploma -
GTB Secondary School
Bachelor of Arts - English Language And Literature
University Of Delhi
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