GURJEET KULAR
Wasaga Beach,ON
Summary
Goal-oriented and dedicated professional committed to achieving high levels of customer satisfaction and exceeding aggressive business goals. Seeking a customer representative position to leverage expertise in sales and customer service. Possessing a deep understanding of marketing and business strategies, consistently surpassing expectations with meticulous attention to detail. Punctuality, reliability, and responsibility enable excellence in resolving customers' concerns through innovative solutions and persuasive interpersonal and communication skills. Fluent in English, Punjabi, and Hindi, comfortable working independently or as part of a team. Fast, efficient, reliable, punctual, conscientious, and adaptable hardworking individual with a proven ability to quickly learn new skills and procedures and thrive under pressure to meet deadlines.
Overview
6
6
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Service Technician
Van Houtte Coffee Services
02.2022 - 01.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Amazon Delivery Driver
Amazon
03.2021 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Machine Technician
Jones Healthcare
09.2020 - 03.2021
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
Machine operator
ABC Product
05.2018 - 01.2020
- Knowledge of production procedures
- Handle heavy equipments and multitasking ability
- Organized work and perform duties
- Worked closely with packaging, shipping and receiving departments
- Assist in maintenance of machinery.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
Bachelor in Computer Science - computer Application
IT Software And Hardware
Ludhiana, Punjab01.2017
Bca - Computer And Engineering Technician Access
Punjab University
Ludhiana, Punjab04.2015
High School Diploma -
Punjab University
Ludhiana01.2012
Skills
- Team work
- Communication skills
- Leadership qualities
- Decision making
- Self- motivation
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Professional Working
Timeline
Manager
Dairy Queen Grill & Chill
02.2024 - Current
Service Technician
Van Houtte Coffee Services
02.2022 - 01.2024
Amazon Delivery Driver
Amazon
03.2021 - 06.2022
Machine Technician
Jones Healthcare
09.2020 - 03.2021
Machine operator
ABC Product
05.2018 - 01.2020
Bachelor in Computer Science - computer Application
IT Software And Hardware
Bca - Computer And Engineering Technician Access
Punjab University
High School Diploma -
Punjab University
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveSimilar Profiles
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