Efficient and results-driven professional with extensive experience in overseeing daily operations, managing staff, and ensuring smooth workflow in high-paced environments. Skilled at maintaining order, executing tasks quickly with minimal errors, and achieving operational goals through solid work ethic and methodical approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Four Cedars Cafe & Convenience
10.2020 - 06.2025
Preparing and maintaining weekly merchandise order of specified vendors like OLG, LCBO, Sobeys, etc.
Settling any customers' conflicts and confusion that may arise during store hours and reporting their unresolved complaints to the owner.
Managing new sales staff from hiring to training and evaluation of their work performance by allocating duties for daily chores list and preparation of their work reports for the owner respectively.
Responsible for ensuring the store's overall cleanliness and maintaining the quality of business tools and display signs of the building.
Conducting key holding duties like opening and closing of store and ensuring that the business is left safe and secure after closing.
Investigating complaints register and discussing strategies, analyzing the sales volume log to improve overall performance for the store.
Handling incoming deliveries and signing off the product checklist. Also, accountable for authorizing payments, returning of damaged/expired merchandise.
Cashier
Circle K
02.2019 - 09.2020
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Placement of orders, taking care of deliveries, stocking shelves, and safe storage of extra stock.
Made bank deposits of cash collections, and responsible for checking cash and inventory discrepancies.