Gurjeet Kaur Mann
Oak Bluff,Canada
Summary
- Motivated and reliable individual seeking a Bank customer service position where I can use my customer service, cash handling, and communication skills to provide excellent service to customers.
- Sociable, friendly and helpful person with inclination for customer service and working with people.
- Ability to thrive in a multi-task, deadline orientated, high volume and fast-paced environment.
- Good numeracy skills; familiar with Canadian currency; able to perform quick calculations; ability to handle cash transactions; able to positively engage with all customers.
- Excellent interpersonal and communication skills; speaks English fluently; able to relate well and establish fast rapport with public and coworkers; enjoys interacting with customers and learning from others in order to improve skills on ongoing basis.
- Proficient in Microsoft Office Suite; willing to learn new skills quickly and efficiently; background check available upon request.
- Built and maintained ongoing customer relationships to ensure effective resolution of issues and concerns and achieve complete customer satisfaction.
- Active listener and quick learner.
- Current first aid and CPR Certification.
- Experience in window based computer system.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bus driver
Pembina Trails School Division
01.2021 - Current
- Operated school buses safely, ensuring timely transportation for students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Assisted students with boarding and disembarking, promoting a secure environment.
- Communicated effectively with parents and staff regarding schedules and safety protocols.
- Monitored student behavior during transit, enforcing safety regulations consistently.
- Completed required documentation accurately, including mileage logs and incident reports.
- Adapted to changing routes and schedules efficiently to meet operational needs.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Developed and maintained positive relationships with passengers and other drivers.
Volunteer
Assiniboine Park Zoo
Winnipeg, MB
03.2023 - 04.2023
- Assisted in educating visitors about animal care and conservation efforts.
- Engaged with guests to enhance their experience and promote zoo programs.
- Supported daily operational tasks to maintain cleanliness and safety standards.
- Collaborated with team members to set up educational displays and events.
- Adapted quickly to changing tasks in fast-paced environment, demonstrating flexibility.
- Provided feedback on visitor interactions to improve engagement strategies.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
School Bus Driver
Winnipeg School Division
01.2021 - 10.2021
School bus driver
First Student Group
2020 - 2021
- Provide safe transportation to and from the school by following traffic laws and safety regulations.
- Communicate with school staff, parents and dispatchers about delays, incidents or schedule changes.
- Respond to parents queries.
- Stay calm and handle student behaviour problems.
- Handle emergencies such as incidents, breakdowns or medical situations.
FLYER ADVANTAGE
01.2019 - 01.2020
COMPUTER INSTRUCTOR
01.2012 - 01.2016
- Train students in programs like MS OFFICE, Using email, internet and online safety like anti virus software.
- Prepare lessons materials and create assignments, presentations.
- Help students understand computer concepts.
- Check student work and provide feedback.
- Prepare reports of students performance and communicate with parents.
Education
Masters - computer Application
01.2014
Bachelor - computer science
01.2012
Skills
- Achieved high customer satisfaction ratings through effective problem resolution Cultivated a collaborative team environment that drove project success and improved service outcomes
- Established a welcoming environment for clients through courteous and professional engagement
- Utilized professional telephone etiquette to handle calls and accurately relay messages to relevant parties
- Balanced self-directed tasks with active participation in team projects to enhance overall productivity
- Enhanced team interactions by utilizing language skills in English, Punjabi, and Hindi Promoted effective collaboration through clear communication Contributed to a cohesive work environment by addressing language needs
- Adapted quickly to changing priorities while consistently delivering results within tight deadlines
- Developed and maintained effective trust relationships with customers, fostering loyalty and repeat business
- Cultivated relationships with colleagues from diverse backgrounds to promote understanding and teamwork
- Achieved successful outcomes by remaining composed under pressure Enhanced organizational systems to improve workflow Fostered a supportive atmosphere for team collaboration
Languages
English, Punjabi, Hindi
Full Professional
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
French
Elementary
Certification
Current first aid and CPR Certification
Community Involvement
- Tyndall Park School, Teacher Assistant -Volunteer, Winnipeg, Manitoba, 2019
- Assiniboine zoo and park, 2023
Timeline
Volunteer
Assiniboine Park Zoo
03.2023 - 04.2023
School Bus Driver
Winnipeg School Division
01.2021 - 10.2021
Bus driver
Pembina Trails School Division
01.2021 - Current
FLYER ADVANTAGE
01.2019 - 01.2020
COMPUTER INSTRUCTOR
01.2012 - 01.2016
Masters - computer Application
Bachelor - computer science
School bus driver
First Student Group
2020 - 2021