Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GURJEET KAUR

Summary

Professional operations leader prepared to excel in supervisory roles, bringing valuable experience in floor management and team coordination. Known for driving consistent performance and fostering collaborative environment. Skilled in managing inventory and enhancing customer experiences with focus on adaptability and reliability

Overview

4
4
years of professional experience

Work History

Floor Supervisor/ Front Counter

Tim Hortons
12.2023 - 09.2024
  • Improved team efficiency by overseeing daily operations on sales floor.
  • Coordinated employee schedules for optimal coverage and productivity.
  • Monitored inventory levels to maintain stock accuracy and availability.
  • Trained new staff members to promote high standards of service.
  • Enhanced customer satisfaction with quick resolution of complaints.

Customer Service Representative

Sitel Group
08.2022 - 03.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings

Customer Service Representative

TTEC
11.2021 - 07.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

Administrative Assistant

WBM Partners LLP
03.2021 - 09.2021
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Utilized editing programs to proofread content for typo-free emails, memos, and documentation
  • Organized both physical and digital files and updated reports to coordinate project materials
  • Answered phones to direct callers, schedule appointments and provide general office information
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications

Education

High School Diploma -

Mohawk College
Hamilton, ON
04-2026

Diploma - Office Administration -Executive

Mohawk College
Hamilton, ON
04.2021

Degree - Bachelor of Human Genetics

Guru Nanak Dev University
05.2018

Skills

  • Problem-solving abilities
  • Retail sales customer service
  • Team leadership
  • Microsoft Office expertise
  • Customer relations
  • Project management abilities
  • Adaptive team player
  • Quality control

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Floor Supervisor/ Front Counter

Tim Hortons
12.2023 - 09.2024

Customer Service Representative

Sitel Group
08.2022 - 03.2023

Customer Service Representative

TTEC
11.2021 - 07.2022

Administrative Assistant

WBM Partners LLP
03.2021 - 09.2021

Diploma - Office Administration -Executive

Mohawk College

Degree - Bachelor of Human Genetics

Guru Nanak Dev University

High School Diploma -

Mohawk College

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