Gurjeet Kaur
Hospitality
Etobicoke,ON
Summary
Adept at enhancing guest satisfaction and streamlining operations, my tenure at The Westin Toronto Airport honed my skills in housekeeping and team supervision. Recognized for meticulous room inspections and effective staff training, I significantly contributed to improved occupancy rates and guest experiences, embodying a commitment to excellence and safety.
Overview
1
1
year of professional experience
Work History
Room Inspector
The Westin Toronto Airport
Toronto, ON
06.2024 - Current
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
- Achieved a high level of guest satisfaction by consistently prioritizing timely resolution of any issues identified during room inspections.
- Contributed to increased occupancy rates by consistently providing well-maintained rooms for guests.
- Ensured guest satisfaction with thorough inspections of 15 to 20 rooms prior to checkin.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
Room Attendant
The Westin Toronto Airport
Toronto, ON
09.2023 - Current
- Responded to guest requests for assistance, toiletries, and personal care items.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Team Member
Menasha Packaging Company
Brampton, ON
08.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
12-2024
Languages
English
Professional Working
Skills
Housekeeping
Teamwork
Housekeeping knowledge
Bed making proficiency
Stress tolerance
Guest relations
Lost and found procedures
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursPersonal development programsCareer advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Room Inspector - The Westin Toronto Airport
06.2024 - Current
Room Attendant - The Westin Toronto Airport
09.2023 - Current
Team Member - Menasha Packaging Company
08.2023 - 10.2023
Northern College of Applied Arts And Technology - High School Diploma,
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