Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Hi, I’m
Gurjeet Kaur
Barrie,ON
Summary
Overview
8
years of professional experience
Work History
OrthozoneBarrie, Ontario
Office Administrator
10.2019 - 02.2020
Job overview
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Neural Rehabilitation GroupBarrie, Ontario
Personal Support Worker
12.2015 - 12.2019
Job overview
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Reported concerns to nurse supervisor to promote optimal care.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Shoppers Drug MartBarrie, Ontario
Cashier
01.2018 - 12.2018
Job overview
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Pizza DepotBarrie, Ontario
Restaurant Manager
01.2016 - 12.2017
Job overview
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Served customers by phone to take orders and answer product or service questions.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered to company food, safety, quality and sanitation policies.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Supervised portion control and quantities of preparation to minimize waste.
- Prepared and led food service training programs to teach staff various tasks.
Walmart Canada CorpBarrie, Ontario
Deli Associate
07.2015 - 12.2015
Job overview
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Warm 'n' Cozy CareSaskatoon, SK
Care Aide
01.2014 - 06.2015
Job overview
- Established good rapport with clients and family members by being cheerful and efficient.
- Reminded clients to take medications and keep appointments.
- Recorded patient conditions and vital signs before and after medical operations.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Organized games and other activities to engage clients and offer mental stimulation.
Home DepotSaskatoon
Cashier
02.2013 - 01.2014
Job overview
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments promptly for customers to exceed productivity standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
SubwayAlbert, SK
Sandwich Artist & Cashier
12.2011 - 12.2012
Job overview
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Informed customers of regular deals or monthly specials to upsell orders.
WalmartPrince Albert, SK
Health and Beauty Stock Associate
01.2012 - 02.2013
Job overview
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted customers in feeling relaxed and comfortable with the process.
- Greeted customers to determine wants or needs.
Education
Niagara College
Post Graduate Diploma from Palliative Care in Nursing
01.2012
University Overview
Bachelor Degree from Nursing
01.2009
University Overview
Skills
- Decision Making
- Client Records Management
- Service Documentation
- Time Management
- Team Collaboration
- Problem Identification
- Customer Service
- Customer Data Confidentiality
- Issue and Complaint Resolution
- HelpDesk Support
- Database Entry
- Scanning and Copying
- Bookkeeping
Languages
hindi, punjabi
Professional
Timeline
Office Administrator
Orthozone
10.2019 - 02.2020
Cashier
Shoppers Drug Mart
01.2018 - 12.2018
Restaurant Manager
Pizza Depot
01.2016 - 12.2017
Personal Support Worker
Neural Rehabilitation Group
12.2015 - 12.2019
Deli Associate
Walmart Canada Corp
07.2015 - 12.2015
Care Aide
Warm 'n' Cozy Care
01.2014 - 06.2015
Cashier
Home Depot
02.2013 - 01.2014
Health and Beauty Stock Associate
Walmart
01.2012 - 02.2013
Sandwich Artist & Cashier
Subway
12.2011 - 12.2012
Niagara College
Post Graduate Diploma from Palliative Care in Nursing
Bachelor Degree from Nursing
Similar Profiles
Grace WennerGrace Wenner
Picker Packer at OrthozonePicker Packer at Orthozone
Santro Puthenpurackal SunnnySantro Puthenpurackal Sunnny
Store Associate at Roms N Raks Pet Hypermarket and Grooming StudioStore Associate at Roms N Raks Pet Hypermarket and Grooming Studio
Sahara NeupaneSahara Neupane
Converting Machine Operator at Tempoflexible packagingConverting Machine Operator at Tempoflexible packaging
RAKSHIT RAKSHITRAKSHIT RAKSHIT
Maintenance Person at A1 Cash and CarryMaintenance Person at A1 Cash and Carry
Simran MalhotraSimran Malhotra
Customer Service Representative at ManpowerCustomer Service Representative at Manpower