GURJEET BEDI
Airdrie,AB
Summary
Proven ability to efficiently manage logistics and coordinate schedules for transportation operations while providing exceptional customer support. Adept at handling customer inquiries, addressing concerns, and maintaining a high level of client satisfaction. Strong communicator with a focus on process optimization, safety compliance, and building positive relationships with both customers and internal teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Routes Car Rental
02.2023 - Current
- Coordinated daily planning activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated Number employees.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Dispatcher
HPS Transport
04.2022 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of numbers fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
SALES ASSOCIATE
Boulcair
01.2022 - 10.2022
- Drive sales through engagement of customers, suggestive Selling, and sharing product knowledge
- Greet and receive customers in a welcoming manner
- Respond to customers' questions
- Directs customers by escorting them to racks and counters
- Processes payments by totaling purchases, processing checks, Cash and store or other credit and debit cards
- Assist with inventory, including receiving and stocking merchandise
Customer Service Representative
J&K TRUCKING LOGISTICS
01.2017 - 11.2021
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving
data tracking for future analysis. - Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Bachelors of Science -
Lyallpur Khalsa College
Skills
- Workplace inspections
- Customer Service & Client Relations
- Time Management & Multitasking
- Data Entry & Documentation
- Microsoft Office
- Safety & Compliance Awareness
- Training Employees
- Expertise in sales
Certification
- Alberta Food Safety Basics
- Alberta Health and Safety Basics for Childcare Providers
- Standard First Aid & CPR Level BLS
- Worker Health and Safety Awareness by Ministry of Labor
- Training and Skills Developments
- Customer Service Program
- Early Childhood Certification Level 1
Languages
Timeline
Customer Service Supervisor
Routes Car Rental
02.2023 - Current
Dispatcher
HPS Transport
04.2022 - 12.2022
SALES ASSOCIATE
Boulcair
01.2022 - 10.2022
Customer Service Representative
J&K TRUCKING LOGISTICS
01.2017 - 11.2021
- Alberta Food Safety Basics
- Alberta Health and Safety Basics for Childcare Providers
- Standard First Aid & CPR Level BLS
- Worker Health and Safety Awareness by Ministry of Labor
- Training and Skills Developments
- Customer Service Program
- Early Childhood Certification Level 1
Bachelors of Science -
Lyallpur Khalsa College
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