GURJASPREET SINGH

1. Security Supervisor, 27/03/2024 to 30/11/2024

Current Allied Universal Security Services - Burnaby, BC
• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular patrols of facility to detect and deter security threats.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.

2. Customer Service Representative, 14/12/2023 to 22/03//2024
Wholesale Club
• Handled customer inquiries professionally, resolving issues promptly and escalating major concerns
• Consistently answered customer calls with minimal wait times, enhancing customer satisfaction
• Actively listened to customers, addressing concerns efficiently and improving service quality
• Maintained a high standard of customer service, contributing to positive feedback and repeat business.