Gurjant Singh
Brampton,ON
Summary
Dedicated customer service professional with two years of experience in diverse environments. Communicates effectively with all populations, including individuals with disabilities. Flexible team player with a valid Ontario Class G driver's license, committed to ensuring safe and accessible transit services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quartz Studio
Brampton, Ontario
01.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Improved customer satisfaction by addressing issues with expert, approachable service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interacted with customers to ascertain needs, troubleshoot problems, and respond to product-related questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Worked with team members to elevate customer service levels and boost satisfaction.
- Provided exceptional support to customers through various communication channels.
- Guided customers on product features and services to enhance their experience.
Education
Post Graduation Diploma - Project Management & Professional Communication
Macewan University
Edmonton12.2023
Bachelor of Science - Mechanical Engineering
Swami Vivekanand Institute Of Engineering & Tech.
Punjab,India06.2016
Skills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Cross-department collaboration
- Disability support experience
- Accessibility standards knowledge
- Mobility assistance
- Flexible scheduling
- Road safety expertise
- Class G driver's license
- Calm under pressure
Certification
AIR-BRAKES LICENSE - GZ
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
Quartz Studio
01.2024 - Current
Post Graduation Diploma - Project Management & Professional Communication
Macewan University
Bachelor of Science - Mechanical Engineering
Swami Vivekanand Institute Of Engineering & Tech.