Gurish Bagha
Edmonton,AB
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
10.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshoot equipment to reduce service calls and downtime.
Customer Experience Sales Floor Associate
Walmart
05.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with product returns, exchanges, and refunds to increase satisfaction and trust.
Education
Diploma of Business Administration -
Northern Alberta Institute of Technology
Edmonton, AB01.2022
Business Analysis And Process Management
Coursera
09.2023
Yale, Centre For Emotional Intelligence
Coursera09.2023
Skills
- Operations Management
- Staff Training and Onboarding
- Reviewing Performance
- POS Transactions
- Temperature Monitoring
- Meeting Production Goals
- Station Preparation
- Inventory Control
- Safety and Security Enforcement
Accomplishments
Employee of the month at McDonald's
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Manager
McDonald's
10.2020 - Current
Customer Experience Sales Floor Associate
Walmart
05.2020 - 08.2020
Diploma of Business Administration -
Northern Alberta Institute of Technology
Business Analysis And Process Management
Coursera
Yale, Centre For Emotional Intelligence
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