Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Gurinderpal Kaur

Brampton,ON

Summary

Proven track record in enhancing customer loyalty and streamlining service operations, evidenced by roles at Ajay Kumar. Excelled in problem resolution and active listening, significantly improving customer satisfaction. Expert in technical support and maintaining operational standards, demonstrating a keen ability to resolve high-stress situations with professionalism and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Ajay Kumar
06.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Bartender

Ajay Kumar
06.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

No Degree - Business Administration

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
01.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Scheduling
  • Technical Support
  • Order Fulfillment
  • Store maintenance

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Additional Information

Availability

Monday- Full time

Tuesday- Full time

Wednesday- Unavailable

Thursday- Full time

Friday- Full time

Saturday- Full time

Sunday- Full time

Timeline

Customer Service Representative

Ajay Kumar
06.2023 - 06.2024

Bartender

Ajay Kumar
06.2023 - 06.2024

No Degree - Business Administration

Sheridan College Institute of Technology And Advanced Learning

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