Gurinder Jeet Singh

• · Pioneered 20% reduction in Standard Work Time through cross-functional collaboration to improvise training modalities, expedite bilingual content availability, and eliminate non-value-added work.
• · Accountable for managing English and French projects for 3 Business units, offered consulting services to evaluate growth initiatives, assess integration planning, and share post-merger integration benefits.

• · Facilitated 25% reduction in Software Development time by authoring 2-phase process improvement initiative, tracked deliverables, and reported updates through MS Project and PowerPoint(ppt).
• · Provided advisory services to 4 Business Units for cashflow increment and EBITDA elevation by authoring strategies to eliminate process waste, streamline workflows, and establish new performance metrics.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs

· Programmed 15% increase in Customer Satisfaction score, provided leadership guidance for fashioning data analysis, categorizing improvement opportunities, and executing change plan.

· Monitored business performance for 8 Geo locations, used JIRA to showcase project artifacts, and evaluated scope, business case, timelines, goals, resources required and milestones.

· Enacted as a bridge between Business Transformation and Financial services to brainstorm project plans for cost reduction, throughput increment, revenue growth and waste elimination.

· Mentored 4 Green Belt projects, and 10 Lean process enhancement ideas, conducted process reviews using VSM and Process maps, and led operational excellence workshops.

· Modeled 30% increase in New Hire productivity by deploying consulting expertise to restructure training curriculum, integrate databases, and implement skill development programs.

· Collaborated with operations to fashion 10+ revenue growth and efficiency improvement ideas, derived qualitative and quantitative data insights to spearhead negotiations with functional teams.