Gurinderjeet Singh
417 Edge Valley Rd , London,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Concentrix
03.2022 - 06.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Concentrix
02.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Concentrix
10.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
Knewsales Group
11.2018 - 05.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Health System Management - Computer And Information Systems
Fanshawe College of Applied Arts And Technology
London, ON09.2019
Software Testing - Computer And Information Systems
Fanshawe College of Applied Arts And Technology
London, ON09.2018
Bachelor Of Computer Science - Computer And Information Systems
Klsd
Punjab, India 04.2015
Skills
- Support Scenario Generation
- Software Release and Rollout
- Customer Support Needs Assessment
- User Experience
- PC Component Diagnostics
- Customer Communication and Empathy
- Technical Issues Analysis
- Issue Troubleshooting
Timeline
Technical Support Representative
Concentrix
03.2022 - 06.2023
Customer Service Representative
Concentrix
02.2021 - 03.2022
Customer Service Representative
Concentrix
10.2019 - 10.2020
Sales Representative
Knewsales Group
11.2018 - 05.2019
Health System Management - Computer And Information Systems
Fanshawe College of Applied Arts And Technology
Software Testing - Computer And Information Systems
Fanshawe College of Applied Arts And Technology
Bachelor Of Computer Science - Computer And Information Systems
Klsd
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