GURINDER THAKUR
Kitchener,ON
Summary
Result-oriented and proactive Customer Service Representative with 6 years of experience in handling customer inquiries, resolving issues, and providing top-notch assistance. Adept at actively listening to customer requirements and finding effective solutions to enhance their experience.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Electronics Corporation Of IndiaLtd, Atomic Energy
10.2019 - 10.2022
- Assist customers via phone, email, and live chat, addressing inquiries and concerns promptly
- Provide product information, troubleshoot technical issues, and guide customers through the ordering process
- Exhibit proficiency in handling various functional tasks, including product knowledge, cycle counts, order processing, sales documentation, cash management, government programs, stocking and appointment scheduling
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborate with the sales team to identify cross-selling and upselling opportunities, resulting in a 15% increase in revenue.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
PAC India Pvt Ltd
10.2018 - 10.2019
- Greeted and assisted customers in a fast-paced retail environment, ensuring a positive shopping experience
- Processed returns, exchanges, and refunds, following store policies and maintaining a 99% accuracy rate
- Collaborate with and provide seamless support to senior Customer Service Representatives as needed
- Clearly explain company rewards and promotional events to customers
- Actively engaged in product knowledge training to provide customers with accurate and helpful information
- Recognized as "Employee of the Month" three times for outstanding customer service and teamwork.
Customer Service Representative
JMP INDUSTRIES
08.2016 - 10.2018
- Offer customer assistance related to products, services, and policies, efficiently resolving complaints with minimal managerial involvement
- Demonstrated capability in persuading customers to buy higher-priced items, upgrades, or add-ons to increase sales profitability.Develop and maintain a comprehensive understanding of customer needs, concerns, and industry trends
- Actively participate in project teams to facilitate integrated services and case management
- Establish effective communication channels with both internal and external customers.
Education
Associate of Applied Science - Applied Manufacturing And Management of Automation
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2024
Bachelor of Science - Mechanical Engineering Technology
Himachal Pradesh Technical University
India05.2016
Skills
- MS Office suite,POS system, quick learner to learn new technical skills
- Self- motivated and committed to creating a meaningful experience with each customer
- Accustomed to operating in a fast-paced work environment and proficient in multitasking
- Teamwork: Excellent team player and willing to collaborate with others
- Organized: Excellent planning skills and multitasking when needed
- Quick Learner: Learn new things quickly and easily
- Technical skills:expertise with Microsoft Office and the internet
- Sales Expertise
- Warehousing
- Cash Register Operations
- Customer Relations
Languages Known: English, Hindi, Punjabi
.
Timeline
Customer Service Manager
Electronics Corporation Of IndiaLtd, Atomic Energy
10.2019 - 10.2022
Customer Service Representative
PAC India Pvt Ltd
10.2018 - 10.2019
Customer Service Representative
JMP INDUSTRIES
08.2016 - 10.2018
Associate of Applied Science - Applied Manufacturing And Management of Automation
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering Technology
Himachal Pradesh Technical University
Similar Profiles
Mohamed KamruddinMohamed Kamruddin
Associate Director, A&NG, Materials Science Group at Indira Gandhi Centre for Atomic Research, Department of Atomic EnergyAssociate Director, A&NG, Materials Science Group at Indira Gandhi Centre for Atomic Research, Department of Atomic Energy
Bushra Nufrin SattarBushra Nufrin Sattar
Senior Scientific Officer at Bangladesh Atomic Energy Commission (BAEC)Senior Scientific Officer at Bangladesh Atomic Energy Commission (BAEC)
Takanori HattoriTakanori Hattori
Principal Reseacher at J-PARC Center, Japan Atomic Energy AgencyPrincipal Reseacher at J-PARC Center, Japan Atomic Energy Agency
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed