Gurinder Rana
AIRDRIE,AB
Summary
Logistics professional with expertise in coordinating freight operations and optimizing service routes. Demonstrated success in leading cross-functional teams to ensure timely customer responses and improve service delivery. Committed to continuous improvement and achieving operational excellence in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Lead Dispatcher
GFL Environmental
Rocky View, Alberta
2021.10 - 2025.12
- Led dispatch team to ensure timely resolution of customer inquiries.
- Coordinated daily freight pick-up and delivery operations with dispatchers, drivers, brokers, and customers.
- Facilitated communication between drivers and customers, improving service response times.
- Monitored vehicle locations with GPS tracking systems, ensuring prompt responses to customer requests.
- Streamlined waste collection routes, enhancing service delivery and reducing operational delays.
- Created and coordinated schedules for waste collection routes and service requests.
Dispatcher
Light Speed Logistics Inc.
Rocky View, Alberta
2019.09 - 2021.10
- Coordinated daily dispatch of shipments to ensure timely delivery and efficient routing.
- Monitored dispatch board, prioritized calls based on needs to ensure prompt service delivery.
- Communicated with drivers to provide directions and resolve issues promptly.
- Scheduled incoming and outgoing freight operations to enhance workflow efficiency.
- Leveraged computer systems to identify addresses and provide accurate estimated arrival times.
- Resolved customer complaints regarding service issues or delays, enhancing customer satisfaction.
- Performed administrative tasks, including filing paperwork and updating databases, to support operational efficiency.
Education
Diploma - Logistics and Supply Chain Management
Reeves College
Calgary, AB2020-08
MBA - Human Resource Management
Punjab Technical University
Punjab2008-07
Skills
- Logistics planning
- Logistics coordination
- Freight management
- Load optimization
- Route adjustment techniques
- Freight operations
- Performance management
- Escalation management
- Training initiatives
- Team collaboration
- Customer management
Volunteer work
- Coordinated community outreach programs to enhance volunteer engagement and support local initiatives.
References
Dan Gray, Manager Operations: Email @ dgray@gflenv.com
Personal Details
- Highest Level of Education: Master's Degree
- Total years of experience: 15
Languages
- Punjabi - Fluent
- Hindi - Fluent
- English - Fluent
Interests
- Participating in fundraising events to support local charities, schools, or community projects.
- Passionate about balancing physical health with mental and emotional wellness.
Timeline
Lead Dispatcher
GFL Environmental
2021.10 - 2025.12
Dispatcher
Light Speed Logistics Inc.
2019.09 - 2021.10
Diploma - Logistics and Supply Chain Management
Reeves College
MBA - Human Resource Management
Punjab Technical University