Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gurinder Kaur

Victoria,Canada

Summary

Compassionate and dedicated professional with strong communication and interpersonal skills.
Offering extensive experience in hospitality, caregiving and customer service, I aim to contribute
to providing high-quality care, fostering well-being, and creating a supportive environment for
individuals in need.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Grocery Clerk (Part Time)

Thrifty Foods
12.2022 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.

Guest Services Supervisor (Full Time)

The Parkside Hotel and Spa
01.2024 - 01.2025
  • Managed front desk operations efficiently, including check-ins, check-outs, and handling reservations.
  • Collaborated with team members to ensure seamless service and enhance the guest experience.
  • Assisted in mentoring and onboarding new team members.
  • Implemented new procedures for managing reservations, ensuring all bookings were accurate and up-to-date, leading to reduced overbooking incidents.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.

Guest Experience Supervisor

Holiday Inn, An IHG Hotel
04.2022 - 12.2023
  • Enhanced guest satisfaction by consistently delivering exceptional customer service and exceeding expectations.
  • Fostered strong relationships with local businesses partners to create mutually.
  • Beneficial partnerships that enhanced the overall guest experience.
  • Coordinated with multiple departments to ensure seamless communication and collaboration for optimal guest experiences.
  • Maintained accurate records of daily transactions while reconciling end-of-day reports with cash drawer totals successfully every shift without discrepancies or issues.
  • Assisted in creating promotional packages tailored to attract specific target markets, increasing bookings during off-peak periods.

Housekeeping Manager

Hotel 24/7 Punjab
02.2021 - 09.2021
  • Ensured a safe, clean, and welcoming environment for guests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

Post-Degree Diploma - Applied Tourism & Hospitality Management

Camosun College
Victoria, None
10-2023

Bachelor of Science - Hospitality Management

Lovely Professional University
Punjab, India.
08-2020

Skills

    Customer service

    Caregiving Skills

    Empathy & Compassion

    Attention to detail

    Teamwork and collaboration

    Excellent communication & interpersonal Skills

    Punctual and reliable

    Cleaning and sanitation

    Flexible schedule

    Adaptability

    Problem-Solving

    Attentiveness

    Good Sense of Humor

    Multitasking and organization

    Cooking Skills

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • First Aid Certification.
  • Food Safe
  • Serving It Right
  • WHIMS Training
  • Driving License
  • Satisfactory CRC
  • Fully Vaccinated
  • Negative TB Test
  • Leadership Development Certificate
  • Radisson Best Trainee Bravo Certificate (India)
  • Guinness Book of Records for Bhangra (Dance) (India)

Timeline

Guest Services Supervisor (Full Time)

The Parkside Hotel and Spa
01.2024 - 01.2025

Grocery Clerk (Part Time)

Thrifty Foods
12.2022 - Current

Guest Experience Supervisor

Holiday Inn, An IHG Hotel
04.2022 - 12.2023

Housekeeping Manager

Hotel 24/7 Punjab
02.2021 - 09.2021

Post-Degree Diploma - Applied Tourism & Hospitality Management

Camosun College

Bachelor of Science - Hospitality Management

Lovely Professional University

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