Summary
Overview
Work History
Education
Skills
Languages
Proficiency in using MS office 365(Excel, Word, Power point, Outlook)
Timeline
Generic

Gurinder Kaur

Winnipeg,MB

Summary

Proven leader and adept problem-solver, I significantly enhanced team performance at McDonald's through effective training and delegation. Skilled in cash handling and customer service, my approach has consistently improved customer satisfaction and operational efficiency. Leveraging strong decision-making and tech-savvy abilities, I excel in fast-paced environments, driving results and fostering professional growth.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDoanlds
05.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Front Desk Receptionist

E10 Homes
01.2022 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Associate

Walmart
05.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

GED -

Canadore College of Applied Arts And Technology
North Bay, ON
01.2021

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Handling Customer Complaints
  • Sales Strategies
  • Budgeting knowledge
  • Schedule oversight
  • Customer Service
  • Tech-Savvy
  • Computer Skills

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Proficiency in using MS office 365(Excel, Word, Power point, Outlook)

Acquires certification of MS office 365 

MS word

MS excel

MS Powerpoint

Timeline

Front Desk Receptionist

E10 Homes
01.2022 - 01.2024

Shift Manager

McDoanlds
05.2021 - Current

Sales Associate

Walmart
05.2021 - 01.2022

GED -

Canadore College of Applied Arts And Technology

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Gurinder Kaur