Gurinder Gaddu
Surrey,BC
Summary
Driven professional with a proven track record enhancing sales strategies and team success. Excelled in CRM software, particularly Salesforce, and demonstrated a goal-oriented mindset through strategic market research and effective training of new hires. Motivated and detail-oriented professional with a strong foundation in Information Technology. Leveraging a background in computer systems, network administration, and technical troubleshooting, combined with hands-on experience in customer support and problem-solving, I aim to contribute effectively to IT solutions and enhance organizational security.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales / Client Support
Andrew Sheret Ltd
12.2020 - Current
- Supported the development of sales strategies, contributing to team growth and success.
- Coordinated logistics efficiently to ensure timely delivery of products to customers.
- Conducted market research to stay current on industry trends and competitor offerings, informing sales tactics.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
Computer Technician
Kasa Supply Ltd.
02.2017 - 12.2019
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Volume Count Analyst
Canada Post
10.2019 - 10.2019
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Count letter mail and oversized mail in letter carrier cases on a block basis and record the total
- Complete Letter Carrier Route sampling forms, obtaining the information from letter carriers
Sales Associate
Bench Outlet Store
02.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor's - Digital Forensics And Cybersecurity
British Columbia Institute of Technology
Burnaby 04.2026
Diploma in Computer Information Systems -
Kwantlen Polytechnic University
Surrey, BC04.2017
Skills
- Goal-oriented mindset
- CRM Software Experience
- Salesforce proficiency
- Email Etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- CSP - Certified Sales Professional
Timeline
Inside Sales / Client Support
Andrew Sheret Ltd
12.2020 - Current
Volume Count Analyst
Canada Post
10.2019 - 10.2019
Computer Technician
Kasa Supply Ltd.
02.2017 - 12.2019
Sales Associate
Bench Outlet Store
02.2016 - 01.2017
Bachelor's - Digital Forensics And Cybersecurity
British Columbia Institute of Technology
Diploma in Computer Information Systems -
Kwantlen Polytechnic University
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