GURDIP KAUR
Brampton,ON
Summary
Hardworking team player with expertise in completing various administrative /clerical tasks and offering staff support. Responsible, punctual and productive. Highly motivated and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated administrative professional with successful experience in fast-paced office settings.
Overview
16
16
years of professional experience
Work History
ACCOUNT SPECIALIST
Bank of Montreal
11.2020 - Current
- Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints
- Processed transactions accurately while ensuring compliance with applicable laws and regulations
- Provided training to new employees on SOPs processes and job aids
- Accountable for performing Quality Assurance on tasks from offshore agents such as right of Offsets, Chargeback acts and Manual Account set up, Credit bureau, Mail remediation, Demographic Updates
- Handled, distributed and assigned mail to agents
- Distributed Demand letters beginning of every month to agents and confirmed completion to manager when completed
- Provided coaching to offenders at manager level for multi systems channel transactions(USD exchange)
- Worked on Demographic changes and mismatch report on Customer Connect, ECP and host systems as requested
- Process offset reversal requests after reviewing request and accounts
- Managed collections process including contacting delinquent customers via phone or email regarding payment arrangements or overdue balances
- Assisted senior management in providing status on right of offset testing and quality assurance reviews and results.
CUSTOMER SERVICE REPRESENTATIVE
Bank of Montreal
01.2018 - 10.2020
- Maintained high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Provided exceptional customer service by warmly welcoming customers and processing their transaction in efficient manner
- Identified opportunities to promote BMO products and services by effectively communicating to customers.
- Manage Risk and ensured quality assurance by preventing fraud through quality check on instruments and money laundering
- Assisted in sales referral process by sending leads to sales team, handled customer inquires and transactions like bill payments, cashing and depositing financial instruments , cash transactions and other teller duties.
- Send wire payment globally after thorough review of customer profile
- Count ATM's and Cash Recycling Unit from day to day to balance as per transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
KEY HOLDER SUPERVISOR
Rexall pharmacy
07.2015 - 05.2019
- Demonstrated strong leadership skills by training, motivating, and leading team in achieving daily goals
- Managed opening and closing processes for store including cash handling responsibilities with utmost accuracy
- Maintained accurate records of inventory levels, stock transfers, employee time cards, and other related documents
- Provided guidance to junior associates on how best to handle customer inquiries or requests for assistance
- Monitored customer feedback on products and services provided by store ensuring high satisfaction ratings
- Performed regular audits to ensure accuracy of pricing, stocking, shipping and receiving procedures, and store displays
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
Administration Clerk
Prabhu Enterprise
10.2009 - 01.2011
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Enhanced communication within departments by establishing a centralized email system.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Handled incoming phone calls and answered questions from callers.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Receptionist Administrator
Jackys Kenya
11.2007 - 12.2008
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Certificate - Business Management
Sheridan College
Brampton05.2014
Business Administration And Management
Graffins College
Kenya12.2008
Skills
- Financial Transactions
- Well organized
- Goal oriented
- Time management
- Critical thinking
- Problem solving
- Computer literate
References
References available upon request
Languages
English
Hindi
Punjabi
Timeline
ACCOUNT SPECIALIST
Bank of Montreal
11.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Bank of Montreal
01.2018 - 10.2020
KEY HOLDER SUPERVISOR
Rexall pharmacy
07.2015 - 05.2019
Administration Clerk
Prabhu Enterprise
10.2009 - 01.2011
Receptionist Administrator
Jackys Kenya
11.2007 - 12.2008
Certificate - Business Management
Sheridan College
Business Administration And Management
Graffins College
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