Gurdhian Singh
Dartmouth,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uber
04.2023 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Supervisor
Stokes
11.2021 - 04.2023
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Created employee schedules to align coverage with forecasted demands.
- Checked store merchandise regularly for proper display and replenishment.
Sales Supervisor
Geox
11.2019 - 09.2021
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Security Officer
Paladin
04.2018 - 11.2019
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Education
Diploma - Hospitality And Tourism Management
St. Clair College of Applied Arts And Technology
Windsor, ON02.2020
Skills
- Consultative Sales
- Product Knowledge
- Paperwork Processing
- Problem-solving abilities
- Complaint Handling
- Money handling abilities
- Documentation
- Microsoft PowerPoint
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Uber
04.2023 - Current
Sales Supervisor
Stokes
11.2021 - 04.2023
Sales Supervisor
Geox
11.2019 - 09.2021
Security Officer
Paladin
04.2018 - 11.2019
Diploma - Hospitality And Tourism Management
St. Clair College of Applied Arts And Technology
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