Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Gurdev Singh

Barrie,ON

Summary

Dynamic Operations Manager with a proven track record at ECC VISA, excelling in operational efficiency and team leadership. Expert in quality assurance and budget oversight, I drive compliance and enhance client communication. Successfully streamlined processes, resulting in improved service delivery and heightened customer satisfaction. Passionate about fostering a collaborative work environment.

Overview

13
13
years of professional experience

Work History

Operation Manager

ECC VISA (BARRIE)
Barrie, Ontario
06.2021 - Current
  • Streamlined daily operations for visa processing and client service efficiency.
  • Managed team schedules to ensure optimal staffing levels for service demands.
  • Coordinated communication between clients and government agencies for application updates.
  • Oversaw quality control measures to maintain high standards in document handling.
  • Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
  • Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.
  • Oversaw budgeting processes, financial reporting activities, and resource allocation decisions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Printing Supervisor

Printwell Printers
Mississauga, Ontario
06.2016 - 05.2021
  • Supervised daily operations of printing presses and equipment maintenance.
  • Coordinated workflow schedules to meet production deadlines and client requirements.
  • Trained and mentored staff on printing techniques and safety procedures.
  • Monitored quality control processes during production runs for optimal output.
  • Collaborated with design teams to ensure accurate print specifications were met.
  • Resolved technical issues with printing machinery to minimize downtime during shifts.
  • Developed strategies for improving safety standards in the workplace.
  • Scheduled regular machine maintenance to reduce downtime and improve efficiency.

Marketing Manager

Vikrant Auto corporation India(R)
Delhi, New Delhi
10.2012 - 12.2015
  • Conducted market research to identify trends and opportunities for product positioning.
  • Coordinated events and promotional activities to attract potential customers and partners.
  • Generated ideas to increase sales through creative promotions.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Worked with management team to oversee and monitor marketing strategy.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.

Education

High School Diploma -

SBSM School
New Delhi

Skills

  • Operational efficiency
  • Team leadership
  • Quality assurance
  • Budget oversight
  • Regulatory adherence
  • Client communication
  • Business development
  • Market research, forecasting, and analysis

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Websites

References

References available upon request.

Timeline

Operation Manager

ECC VISA (BARRIE)
06.2021 - Current

Printing Supervisor

Printwell Printers
06.2016 - 05.2021

Marketing Manager

Vikrant Auto corporation India(R)
10.2012 - 12.2015

High School Diploma -

SBSM School

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Gurdev Singh