GURDEEP SARAO
Sydney,NS
Summary
Dynamic and results-driven professional with expertise in project coordination, administrative leadership, and customer service. A proven track record of successfully managing projects from inception to completion, coupled with a dedication to maintaining professional relationships and driving business results. Skilled in project scheduling, risk assessment, and complaint resolution, with a focus on optimizing manufacturing strategy while inspiring and leading teams to achieve collective and individual goals. Committed to excellence and continuous improvement, with strong interpersonal skills and a team-first attitude.
Overview
5
5
years of professional experience
Work History
Special Projects Coordinator
Cape Breton University Students' Union
10.2023 - 04.2024
- Lead, manage and organize events
- Conducted research and gathered key information for use in upcoming project planning
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Kept meticulous records of all costs and expenses and analyzed that data against budget
- Managed online communications from social media, email and website sources
- Increased team productivity by implementing efficient project management techniques.
Cab Driver
City Wide Taxi
03.2023 - 04.2024
- Enhanced company reputation by consistently receiving positive feedback from customers, leading to increased referrals and business opportunities.
- Fostered a welcoming atmosphere within the taxi cab through engaging conversation while respecting boundaries of passenger privacy.
- Developed strong relationships with clients through consistent punctuality and professional demeanor.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier/Customer Service Representative
Tim Hortons
11.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers at counter to fulfill requests and answer questions
- Worked effectively in fast-paced environments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Care Call Representative
Whirlpool Call Center
05.2019 - 03.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Make follow-up calls or send follow-up emails to make sure the customer is satisfied, confirm that the issue has been resolved, and get input on the support encounter.
Education
Diploma in Government Management: Cultural, Social And Political Thought -
Cape Breton University
04.2024
Skills
- Project Scheduling
- Leadership Qualities
- Risk Assessment
- Complaint Resolution
- Active Listening
- Data Collection
- Budget Development
- Documentation And Reporting
- Training and mentoring
Languages
English
Hindi
Punjabi
Timeline
Special Projects Coordinator
Cape Breton University Students' Union
10.2023 - 04.2024
Cab Driver
City Wide Taxi
03.2023 - 04.2024
Cashier/Customer Service Representative
Tim Hortons
11.2022 - 02.2023
Customer Care Call Representative
Whirlpool Call Center
05.2019 - 03.2020
Diploma in Government Management: Cultural, Social And Political Thought -
Cape Breton University
Similar Profiles
PETER OYEDIJOPETER OYEDIJO
Special Projects Officer, Office of the President at Cape Breton UniversitySpecial Projects Officer, Office of the President at Cape Breton University
Meghan MackinnonMeghan Mackinnon
Research Assistant at Cape Breton UniversityResearch Assistant at Cape Breton University
Kassandra JabaleeKassandra Jabalee
Student Coordinator for Sexual Assault Bystander Program at Cape Breton UniversityStudent Coordinator for Sexual Assault Bystander Program at Cape Breton University