Gurdeep Singh Kapoor
Belleville,ON
Summary
Detail-oriented administrative professional with front-desk support and scheduling coordination experience in fast-paced environments. Skilled in managing high-volume communications and maintaining organized records to enhance client experiences. Pursuing a Dental Receptionist role to leverage expertise in client service and quickly master dental office systems.
Overview
2
2
years of professional experience
Work History
Shift Manager
PIZZA HUT
Brampton, Ontario
01.2024 - 07.2025
- Supervise daily front-of-house operations in high-volume environment.
- Manage customer interactions, addressing complaints and overseeing service recovery.
- Coordinate staff schedules to ensure efficient service delivery.
- Train and onboard new employees on customer service protocols.
- Maintain organized operational records and reports for accountability.
- Support cash handling procedures and perform basic administrative tasks.
Project Coordinator
TRANSPORT COMPANY
Milton, Ontario
10.2023 - 12.2023
- Coordinated project schedules and timelines, enhancing transport operations' efficiency.
- Managed logistics and transportation resources, contributing to streamlined operations.
- Communicated with vendors to secure timely supply deliveries, supporting project timelines.
- Supported project documentation and maintained organized records.
- Participated in team meetings to discuss project updates and challenges.
- Monitored compliance with safety regulations within transport services.
Education
High School Diploma -
Fleming College
Toronto, ON07-2025
GED -
Bachelor of Commerce RITEE College of Management
INDIA , CHHATTISGARH 05-2022
Skills
- Project management
- Operational efficiency
- Team leadership
- Microsoft Office Suite
- Appointment scheduling
- Electronic record keeping
- Customer service focus
- Interpersonal skills
Languages
English
Professional
On Field Achievements
- Delivered high-volume front-line customer service with a warm, professional approach
- Resolved customer concerns calmly, ensuring positive service outcomes and satisfaction
- Maintained a welcoming, client-focused environment for diverse populations
- Managed scheduling, phone inquiries, and daily workflow coordination in fast-paced settings
- Prioritized multiple tasks effectively while supporting smooth front desk operations
- Performed data entry, documentation, and administrative support tasks efficiently
- Handled confidential information with professionalism and discretion
Timeline
Shift Manager
PIZZA HUT
01.2024 - 07.2025
Project Coordinator
TRANSPORT COMPANY
10.2023 - 12.2023
High School Diploma -
Fleming College
GED -
Bachelor of Commerce RITEE College of Management