Gurdeep Singh Dhillon
Hebbville,NS
Summary
Highly energetic concierge with more than One years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.
Guest-oriented Concierge providing more than One years of experience in hospitality and tourism industries. Self-starter provides valuable service to clients and tourists.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
RBG Security
Toronto, ON
12.2018 - 12.2019
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Security Guard
Russell Security INC
Toronto, ON
03.2018 - 12.2018
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Education
Secondary Education
JNV Barnala
Dhilwan, Punjab03.2016
Skills
- Policy and Procedure Adherence
- Management Interaction
- Reporting capabilities
- Conference and Meeting Planning
- Guest experiences
- Guest services
- Hospitality service expertise
- Cash Handling
- Reservations management
- Team Supervision
- Telephone etiquette
- Quality assurance
Certification
- First Aid/CPR Certified
Timeline
Concierge
RBG Security
12.2018 - 12.2019
Security Guard
Russell Security INC
03.2018 - 12.2018
Secondary Education
JNV Barnala
- First Aid/CPR Certified
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