Gurdeep Singh
Halifax,NS
Summary
Results-oriented customer service specialist with diverse background in management, customer service and sales. Dedicated to providing excellent customer service, making operational and procedural improvements.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Axis Bank
05.2021 - 12.2022
- Souring new CASA from the market such as current accounts, Saving accounts, Insurance and more products.
- Assisted with accounting and reporting duties including: Accounts Payable, Accounts Receivable entries and maintenance.
- Maintained Front Desk and Housekeeping schedules to maximize effectiveness while ensuring bottom line savings where applicable.
- Dealing with walk in clients in their Fund transfers and deposits or any other queries related to their account.
- Achieving Branch Targets monthly of Asset Disbursal, Fixed deposits and Third party products also.
Business Development Manager
IndusInd Bank
08.2019 - 05.2021
- Opening Current Account bu sourcing from open market and references.
- Facilitated employee gift fairs.
- Increased revenue sales by 35% in a quarter.
- Managed Asset targets of the branch.
- Responsible for making credit cards, Fixed and Recurring deposits.
Assistant Acquisition Manager
Kotak Mahindra Bank
08.2018 - 08.2019
- Acquiring New CASA from open market to increase branch Value.
- Developing strong relationship with customer and Assist in financial resolutions with clients.
- Encourage clients and potential clients to further their relationship with the company by selling third party products.
- Sole control of the ATM, preform deposit pull, cash replenishment, monthly settlement, supply replenishment, special and surprise count.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS12.2024
Master of Science - Information Technology
Panjab University
Ludhiana06.2018
BCA - Accounting
Panjab University
Ludhiana06.2016
Skills
Handling customer complaints,Time management,Clear communication skills,Product knowledge,Ability to read customers,Adaptability,Cross sell,Listening,Perform customer outreach,Answer customer questions.
Affiliations
- Maintained casa targets every month.
- Consistently remained in the top 10 within the cluster for a long tenure.
- Met Branch current Account by 115% YTD.
Availabilty
Full Time or Part Time
Timeline
Assistant Manager
Axis Bank
05.2021 - 12.2022
Business Development Manager
IndusInd Bank
08.2019 - 05.2021
Assistant Acquisition Manager
Kotak Mahindra Bank
08.2018 - 08.2019
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Master of Science - Information Technology
Panjab University
BCA - Accounting
Panjab University
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