Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurdeep Singh

Prince Rupert,British Columbia

Summary

Focused Retail Operations Manager bringing [5] years of hands-on experience in the [3] retail arena. A dependable and punctual individual with outstanding people management, data processing and delegation abilities. Available per week, including weekends and evenings.

Overview

8
8
years of professional experience

Work History

Retail Store Supervisor

Henrys By Market
11.2021 - Current
  • Oversaw employees and store functions on daily basis.
  • Answered product questions and assisted customers in selection and checkout.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Conducted inventory analysis to determine optimal stock levels.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Trained and oriented associates to maximize team performance.

Store Manager

ABM Retails Ltd
08.2020 - 10.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Duty Manager

Brews Manukau
08.2016 - 08.2020
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Maintain specified inventory and order merchandise
  • Supervise and co-ordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Placing orders and the return of merchandise
  • Resolve issues that may arise, including customers request , complaints and supply shortages
  • Train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained , such as store displays , signage and cleanliness
  • Performing duties such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies and signing for deliveries
  • Experience gained: To meet deadlines, work to target and handle pressure effectively
  • Good communication is the key to excellent working conditions
  • Professional code of conduct and good behavior is essential to aim customer satisfaction
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

Duty Manager

Sports Bar Auckland
05.2015 - 09.2016
  • Stock Management
  • Deal with customers regarding enquiries and complaints
  • Cash Handling
  • Roster for staff, give them training under liquor act

Education

Diploma in Business Management - Business

International College of Auckland
Auckland , New Zealand
03.2015

Skills

  • POS Systems
  • Shrink Management
  • Business Planning
  • Loss Prevention Goals Monitoring
  • Customer Service Management
  • Critical Thinking
  • Sales Expertise
  • Maintaining Clean Work Areas

Languages

English
Full Professional

Timeline

Retail Store Supervisor

Henrys By Market
11.2021 - Current

Store Manager

ABM Retails Ltd
08.2020 - 10.2021

Duty Manager

Brews Manukau
08.2016 - 08.2020

Duty Manager

Sports Bar Auckland
05.2015 - 09.2016

Diploma in Business Management - Business

International College of Auckland

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