Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurdeep Kaur

Brampton,Ontario

Summary

Proven Identity Access Management Analyst with a track record of enhancing security and efficiency for Ontario Health. Excelled in streamlining IAM processes, leveraging skills in ONEID and problem-solving. Demonstrated ability to improve service delivery and collaborate effectively in fast-paced environments. Expert in ITIL best practices and incident management, significantly contributing to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Identity Access Management Analyst

Ontario Health
Toronto, Ontario
02.2022 - Current
  • Assign and unassigned Secure ID tokens to users in the RSA console application.
  • Expertise in creating/updating CIs and relationships for business/IT services and other CIs.
  • Oversee the provisioning and de-provisioning of user accounts, including onboarding, role changes, and offboarding processes.
  • Address and resolve all service requests submitted to the department queue using the Remedy ITSM ticketing system.
  • Provide support for VPNs (Checkpoint, Zscaler) to access Ontario Health's applications, and provide password reset assistance to users for OH applications (ONEID, IPHIS, OHISS, OLIS, etc.).
  • Create user accounts in Active Directory, assign roles, and create group Organizational Units (OUs).
  • Using Ontario Health's ONE ID Identity and Access Management (IAM) platforms, authenticating, and authorizing client and user access to digital health services and data.
  • Assist team leaders with incident coordination, and escalate specific incidents to appropriate levels of support groups.
  • Strong understanding of PKI, encryption standards, IT security, risks and vulnerabilities, attacks, and security.
  • Management (provisioning, deprovisioning), IAM governance, and access management (authentication, authorization, role-based access control (RBAC)).
  • Performed tasks such as user account verification, password reset, and troubleshot issues remotely by accessing the client’s system through the Bomgar application whenever required.

IT Support Analyst

Nordia Inc.
Toronto, Ontario
08.2020 - 01.2022
  • Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads, and others
  • Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across North America, and recognize when to escalate to Tier 2 team
  • Respond to all queries via email/phone for all associates seeking assistance
  • Follow up to ensure issues have been resolved, Prioritize, and execute tasks
  • Record, track, and document the request/problem-solving process and actions taken

Education

Advanced Tech. Diploma - Computer Network and Support Technician

Humber College
04.2020

Skills

  • Experience with IAM Solutions
  • ONEID Account Management
  • Single Sign-On Expertise
  • Multi-Factor Authentication
  • Onboarding and Offboarding
  • Remote Desktop Protocol
  • Virtual Private Network Management
  • Software Troubleshooting Expertise
  • ITIL Process Optimization Skills
  • ServiceNow and ITSM Remedy Expertise
  • Incident Response Management
  • Enhanced Security Measures
  • Strong Interpersonal Communication
  • Collaborative Problem Solving
  • Prioritization and Organization
  • Effective Multi-Tasking

Certification

  • CCNA, Pursuing
  • Network +, Pursuing

Timeline

Identity Access Management Analyst

Ontario Health
02.2022 - Current

IT Support Analyst

Nordia Inc.
08.2020 - 01.2022

Advanced Tech. Diploma - Computer Network and Support Technician

Humber College

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Gurdeep Kaur