GURDEEP KANDA
Brampton,ON
Summary
Dynamic sales professional with a proven track record at OSL Retail Services, excelling in customer service and product sales. Skilled in active listening and CRM tools, I enhanced customer loyalty and team performance through effective communication and product demonstrations.Known for adaptability and reliability, ensuring consistent achievement of targets while maintaining high standards. Equipped with strong communication and problem-solving abilities, ready to enhance operational efficiency and support team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
OSL Retail Services
05.2024 - 07.2025
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
FedEx
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Broker
HDFC Bank
12.2020 - 02.2022
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
Education
Global Business Management - Business
Georgian College of Applied Arts And Technology
Toronto, ON08-2023
BBA - Business Accountancy
GURU NANAK DEV UNIVERSITY
AMRITSAR09-2020
High School Diploma -
AMRITSAR PUBLIC SCHOOL
AMRITSAR03-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Microsoft PowerPoint
- LICENSE: G LICENSE
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- G LICENSE
Timeline
Sales Associate
OSL Retail Services
05.2024 - 07.2025
Customer Service Representative
FedEx
06.2022 - Current
Insurance Broker
HDFC Bank
12.2020 - 02.2022
Global Business Management - Business
Georgian College of Applied Arts And Technology
BBA - Business Accountancy
GURU NANAK DEV UNIVERSITY
High School Diploma -
AMRITSAR PUBLIC SCHOOL
Similar Profiles
Kulwant SinghKulwant Singh
Sales Representative at OSL Retail ServicesSales Representative at OSL Retail Services
Dhrumit ShahDhrumit Shah
Assistant Manager at OSL Retail ServicesAssistant Manager at OSL Retail Services
Juan RodriguezJuan Rodriguez
Wireless Sales Representative at OSL Retail ServicesWireless Sales Representative at OSL Retail Services
Vaishnavee Govindarajan HariharasudhanVaishnavee Govindarajan Hariharasudhan
Customer Experience Associate at Loblaw Companies LimitedCustomer Experience Associate at Loblaw Companies Limited
Gowry NavaneethanGowry Navaneethan
Packager at BelvikaPackager at Belvika