Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

GURDEEP KANDA

Brampton,ON

Summary

Dynamic sales professional with a proven track record at OSL Retail Services, excelling in customer service and product sales. Skilled in active listening and CRM tools, I enhanced customer loyalty and team performance through effective communication and product demonstrations.Known for adaptability and reliability, ensuring consistent achievement of targets while maintaining high standards. Equipped with strong communication and problem-solving abilities, ready to enhance operational efficiency and support team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

OSL Retail Services
05.2024 - 07.2025
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

FedEx
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Insurance Broker

HDFC Bank
12.2020 - 02.2022
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.

Education

Global Business Management - Business

Georgian College of Applied Arts And Technology
Toronto, ON
08-2023

BBA - Business Accountancy

GURU NANAK DEV UNIVERSITY
AMRITSAR
09-2020

High School Diploma -

AMRITSAR PUBLIC SCHOOL
AMRITSAR
03-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Microsoft Excel
  • Follow-up skills
  • Microsoft PowerPoint
  • LICENSE: G LICENSE

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • G LICENSE


Timeline

Sales Associate

OSL Retail Services
05.2024 - 07.2025

Customer Service Representative

FedEx
06.2022 - Current

Insurance Broker

HDFC Bank
12.2020 - 02.2022

Global Business Management - Business

Georgian College of Applied Arts And Technology

BBA - Business Accountancy

GURU NANAK DEV UNIVERSITY

High School Diploma -

AMRITSAR PUBLIC SCHOOL

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GURDEEP KANDA