GURDAMAN SINGH
Chestermere,AB
Summary
A highly Motivated and adaptable professional with diverse experience range of Experience seeking opportunities in industry position committed to contributing to team success through excellent work ethic, strong organizational skills and proven ability to learn quickly and take new responsibilities . A team oriented attitude and commitment to safety operation while providing excellent service
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSA
Car Zone Motors
06.2019 - 06.2025
- Greeting customers, understanding their needs and maintaining relationship with customers after the sales and ensure satisfaction and encourage repeat business
CSA
West Jet Airlines
10.2023 - 06.2024
- Assist passenger with booking and modifying flight reservations
- Provide information on flight schedules delays cancellations and gate changes
- Assist passengers with the check in process, including boarding passes and checking baggage
- Ensure all airline and regulatory policies and procedures are followed stay informed about safety regulations
Ramp Agent
Air Canada
Vancouver, BC
05.2016 - 12.2021
- Safely and efficiency load and unload baggage cargo and mail from air craft and wing walking duties and follow strict safety guidelines to ensure compliance with airport and airline regulations and ensure compliance with safety regulations
- Collaborate with team members to ensure timely departure of flights
- Ensured compliance with safety protocols and procedures
- Maintain clean and organized work area ensuring timely removal of derbies or hazards
- Managed cabin preparation, ensuring compliance with safety and cleanliness standards.
- Trained new employees on cabin service protocols and equipment usage.
- Implemented process improvements to enhance turnaround times for aircraft servicing.
- Oversaw cabin inspections, identifying maintenance needs and reporting discrepancies promptly.
- Monitored inventory levels of cleaning supplies and equipment, facilitating timely replenishment orders.
- Developed training materials to improve staff performance and service consistency across operations.
- Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
CSA Manager
Husky Energy
02.2012 - 05.2016
- Greet customers warmly and assist with inquiries regarding products and service
- Address and resolve customer’s complaints and concerns promptly and professionally
- Maintain knowledge of current promotions and marketing campaigns to inform and attract customers
- Ensure compliance policies and procedures, including health and safety regulations
Cabin Service Agent
Air Canada
Vancouver, BC
11.2024 - 03.2025
- Managed cabin preparation, ensuring compliance with safety and cleanliness standards.
- Trained new employees on cabin service protocols and equipment usage.
- Oversaw cabin inspections, identifying maintenance needs and reporting discrepancies promptly.
- Implemented process improvements to enhance turnaround times for aircraft servicing.
- Monitored inventory levels of cleaning supplies and equipment, facilitating timely replenishment orders.
- Developed training materials to improve staff performance and service consistency across operations.
- Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
- Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
- Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
Education
Diploma in Travel and Tourism -
Compu College School of Business
Diploma in Flight Attendant and Passenger -
Compu college School of Business
Hospitality Management -
Khalsa College Amritsar
PunjabHospitality Management -
Justice Institute of B.C
Skills
- Strong verbal and written communication skills
- Ability to analyze situations and develop effective solution
- Proven ability to prioritize and manage multiple tasks efficiently
- Excellent ability to engage with clients and resolve concerns
- Experience working in teams across different projects and industry
Certification
- Ground service Equipment operator certification
- Dangerous Goods Handling Certification
Languages
Punjabi
Hindi
English
Full Professional
Timeline
Cabin Service Agent
Air Canada
11.2024 - 03.2025
CSA
West Jet Airlines
10.2023 - 06.2024
CSA
Car Zone Motors
06.2019 - 06.2025
Ramp Agent
Air Canada
05.2016 - 12.2021
CSA Manager
Husky Energy
02.2012 - 05.2016
Diploma in Travel and Tourism -
Compu College School of Business
Diploma in Flight Attendant and Passenger -
Compu college School of Business
Hospitality Management -
Khalsa College Amritsar
Hospitality Management -
Justice Institute of B.C