Gurbir Kaur Boparai
Manteca
Summary
Dynamic Manager with a proven track record at DAYNIGHTSTUDIO, excelling in team leadership and business development. Expert in boosting employee productivity and engagement, enhancing customer satisfaction, and driving financial performance. Skilled in complex problem-solving and verbal communication, achieving significant improvements in business operations and customer service.
Overview
5
5
years of professional experience
Work History
Manager
DAYNIGHTSTUDIO
01.2019 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master of Science - Information Technology
Shri Guru Arjun Dev College of Management & Tech
Dhariwal, India04.2017
Post Graduation Diploma in Computer Application - Computer
Bebe Nanki Khalsa College For Women
Dhariwal, India05.2015
Masters in English Literature - Teaching
Khalsa College
Amritsar, India04.2011
Bachelor of Education - Teaching
Baba Banda Singh Bahadur College of Education
Moolianwala,Dhariwal, India04.2009
Bachelor of Arts - Language Arts Education
Hindu Kanya Mahavidyala
Dhariwal, India04.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Business Administration
- Budget Control
- Business Development
Timeline
Manager
DAYNIGHTSTUDIO
01.2019 - 04.2024
Master of Science - Information Technology
Shri Guru Arjun Dev College of Management & Tech
Post Graduation Diploma in Computer Application - Computer
Bebe Nanki Khalsa College For Women
Masters in English Literature - Teaching
Khalsa College
Bachelor of Education - Teaching
Baba Banda Singh Bahadur College of Education
Bachelor of Arts - Language Arts Education
Hindu Kanya Mahavidyala
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