Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurbir Singh

North Bay,ON

Summary

Proactive Customer Service Executive with extensive experience in addressing inquiries and resolving issues via phone, email, and online chat. Enhanced customer satisfaction and retention through exceptional service. Skilled in team collaboration, customer engagement and complaint handling.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Fun Video Games
08.2022 - 06.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Maintained up-to-date knowledge of changes of software and new updates.

Education

Enterprises Research And Analysis - Business Analysis

Canadore College of Applied Arts And Technology
North Bay, ON
04.2026

Diploma in Cyber Security - Information Technology - Cybersecurity

GNE UNIVERSITY
PUNJAB, INDIA
03.2022 - 06.2022

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Online chat and email
  • Live chat or social media support

Languages

English
Native or Bilingual

Timeline

Customer Service Executive

Fun Video Games
08.2022 - 06.2024

Diploma in Cyber Security - Information Technology - Cybersecurity

GNE UNIVERSITY
03.2022 - 06.2022

Enterprises Research And Analysis - Business Analysis

Canadore College of Applied Arts And Technology
Gurbir Singh