GURBIR KAUR
534 Petawawa Crescent Mississauga,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Office Assistant
Pride Mechanical Inc
02.2024 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Customer Service Representative
U-Haul
01.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Retail Sales Supervisor
Parkland - Fas Gas Plus
07.2020 - 01.2023
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Provided staff training, coaching and recognition and enforced all safety rules and regulations
- Counted daily cash, prepared deposits and updated financial records with current totals
- Mentored sales team in document management and CRM software
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Customer Service Supervisor
Walmart
10.2018 - 03.2020
- Coached employees through day-to-day work and complex problems.
- Educated and assisted customers in signing up for company-sponsored incentives and rewarded programs.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Dispatcher & Freight Broker Training Certification
Rai Dispatch Training Inc,
09.2023
Administrative Professional Certificate
Norquest College
07.2020
Project Management Certificate
MacEwan University
06.2019
Bachelor of Computer Engineering
Punjab Technical University
05.2014
Skills
- Strong administrative and customer service skills
- Account Updating
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Problem resolution
- Adaptability
- Proficiency with MS Office
Availability
Open Availability : Full/Part time
Timeline
Office Assistant
Pride Mechanical Inc
02.2024 - Current
Customer Service Representative
U-Haul
01.2023 - 02.2024
Retail Sales Supervisor
Parkland - Fas Gas Plus
07.2020 - 01.2023
Customer Service Supervisor
Walmart
10.2018 - 03.2020
Dispatcher & Freight Broker Training Certification
Rai Dispatch Training Inc,
Administrative Professional Certificate
Norquest College
Project Management Certificate
MacEwan University
Bachelor of Computer Engineering
Punjab Technical University
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