Technical Support Representative
Rogers Together With Shaw
09.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Assisted with the training of new hires, sharing best practices and valuable insights into company products and services.
- Managed challenging cases with professionalism and patience, ensuring timely resolutions while maintaining customer satisfaction levels.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
