Gurbinder Singh
Edmonton,AB
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
Certification
Work History
Front Desk agent
Airport Chalet
Edmonton
- Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests' needs and resolving their problems and complaints
- Assisting guests with disabilities
- Operating switchboard and assisting with inquiries
- Assisting the reservations manager with taking reservations
- Collaborating and communicating with other internal departments to ensure guest satisfaction
- Complying with company procedures and safety policies
- Performing duties on a daily checklist.
Manager
Circle K
Edmonton
- Schedule and confirm appointments
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Order office supplies and maintain inventory
- Greet people and direct them to contacts or service areas
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
- Type and proofread correspondence, forms and other documents.
Sirius Security
Edmonton
- Control access to establishments, operate security control-room equipment and patrol assigned areas to guard against theft, vandalism and fire
- Enforce regulations to maintain order and resolve conflicts and to monitor establishment activities
- Ensure safety and emergency procedures are followed
- Issue passes and direct visitors to appropriate areas and check age identification of patrons
- Inspect and screen luggage or cargo using equipment or hands
- Perform searches of passengers with tools or by hand
- Monitor and screen passengers through screening checkpoints and other procedures
- Drive and guard armoured trucks, pick-up and deliver cash and valuables to banks, automated teller machines and retail establishments
- Investigate unlawful acts of employees or patrons of establishments
- Recommend security systems such as electronic detection devices and access devices.
Education
Associate of Science - Buisness
Red Deer College
Red Deer, AB12-2021
Skills
- Leadership skills
- Management skills
- Professional skills
- Communication skills
- Work ethics
- Guest Relations
- Credit and cash payments
- Guest amenities
- Room assignments
- Report Generation
Certification
- Valid class 5 driving license
- Standard-First aid & CPR level C / WIHMS
- Food safety
- Preserve license
- Lottery Certificate
- ATS certificate
Personal Qualifications
- High school- Saint Francis Convent School
- Diploma- Major in business(Red deer College)
Availability
Full Time
References
References available upon request
Volunteer Experience
RED CROSS
Timeline
Front Desk agent
Airport Chalet
Manager
Circle K
Sirius Security
Associate of Science - Buisness
Red Deer College
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