Gurbani Sadana
Brampton,Canada
Summary
Experienced banking professional with over 10 years of experience in the financial services industry. Currently working in private banking, with more than 6 years of prior experience in corporate and commercial cash management. Known for building strong client relationships and helping corporate and affluent clients optimize their cash and banking needs. Brings a solid understanding of banking products and a strong focus on client satisfaction to deliver practical, customized solutions.
Overview
12
12
years of professional experience
Work History
Associate Banker
Citibank, Citi Private
09.2025 - Current
- Assisted in client and prospect management through research, profiling, pre-call planning, and post-meeting documentation.
- Contributed to prospecting, lead generation, and execution of sales and marketing strategies focused on investment growth.
- Performed deep-dive client analysis to identify opportunities for relationship deepening and revenue enhancement.
- Delivered comprehensive client service support, resolving complex inquiries and ensuring high client satisfaction.
- Supported Bankers with client documentation, including account opening/closure, loan disbursals, and operational processes.
- Maintained accurate revenue tracking, deal pipeline reporting, and business performance metrics.
- Ensured compliance with KYC/AML, regulatory requirements, and internal risk and governance policies.
Senior Client Associate, GTB, Commercial Banking
Scotia Bank
03.2025 - 09.2025
- Provide coverage team support with proposals, client briefs, SalesForce and C360 information to inform presentations.
- Assist with the preparation of client and partner presentations and proposals in conjunction with Product owners and Proposal Writing Team to meet time-sensitive client needs.
- Coordinating efforts with the client and various internal partners to ensure cash management and related services and products are fulfilled as per customer expectations by providing consistent accuracy on information and instructions provided to Customer Sales Support and the BSC.
- Identify and support opportunities to upsell and cross-sell Scotia bank solutions that enhance profitability for both the client and the bank.
- Prepare and consolidate the required information collected from various sources to enable the completion of thorough treasury reviews for priority clients on an annual basis.
- Handle credit activities as required, such as intra-day limits and coverage of overdrafts, and manage escalations from Due Diligence/AMLC/Compliance, including sanctions queues, notice of infractions, analytics, and information refresh.
Specialist, Corporate Banking Services
Bank of Nova Scotia
07.2020 - 03.2025
- Primary contact for servicing, maintenance, escalations, and resolving complex concerns for the corporate portfolio.
- Lead onboarding of new connections and additions to existing relationships, including participation in client meetings.
- Identify sales opportunities and present products to enhance profitability for both the bank and the client.
- Prepare documents and system input for bank accounts, cash management, and electronic banking products.
- Administer credit changes by liaising with GBM and ensuring correct documentation and collateral.
- Ensure strict adherence to bank security and control procedures for customer information and data.
- Adhere to compliance policies and guidelines, including Privacy, AML/Anti-Terrorist, and KYC policies.
- Develop strong client relationships through consistent communication and attentive service.
Client Service Officer (CSO)
Bank of Nova Scotia
07.2019 - 07.2020
- Provide an excellent customer experience in support of the Senior Client Service Manager by: Completing duties including but not limited to account set up & maintenance for pricing; CCP; ND, Annual Review updates as applicable.
- Preparation/execution of instructions in accordance with credit authorizations and Bank policies
- Assist in the review of credit authorization/presentations of existing credits of very complex structures, including security documentation, and liaising with Corporate Banking/GTB to correct inconsistencies and ensure resolution
- Ensure pricing, maturity dates, and facility limits are implemented accordingly
- Developing and maintaining working knowledge and understanding of Corporate and Global Transaction Banking and the Bank's security and collateral documentation requirements, and how they interact in the day-to-day transaction services of the client
Specialist, Credit Card Dispute & Fraud Resolution
BMO Bank of Montreal
02.2018 - 07.2019
- Act as a first point of contact to investigate unrecognized/ disputed transactions
- Investigating and processing fraud transactions
- Provide exceptional services to BMO Customers by handling incoming requests by phone and Via Online Banking requests or emails
- Probe to understand client needs and provide advice related to the full credit card dispute resolution process.
- Set up of billing related disputes for Canadian and U.S
- Analyze & evaluate merchant responses received for dispute resolution and deciding the outcome of the dispute based on the above analysis
- Formulate and send card member and merchant responses based on the outcome of the investigation
- Support all BMO products on MasterCard network
- Working knowledge of applicable banking systems like customer connect, TSYS, Flex collect and NCCS
Associate, Credit cards
BMO Bank of Montreal
06.2017 - 02.2018
- Provide accurate and appropriate information in response to customer inquiries
- Address customer service inquiries in timely manner
- Build customer loyalty by placing follow up calls due to customers feedbacks
- Maintain confidentiality of bank records and client information
- Possess Full knowledge using TSYS and Customer Connect
Day to Day Banking Customer Service
Tele Performance for Scotia bank
02.2017 - 05.2017
- Greet clients over the phone and inquire into their purpose of calling
- Familiar with screens like CIS, KT, Sales builder, Interac etc
- Assist clients through online and phone with day to day transactions
- Educate clients on security concerns regarding their accounts and online transactions
- Create reports for the previous statements generated by the customer, if any previous charge details needed by the customers.
Lead Dispute Analyst
American Express India Pvt. Ltd.
08.2013 - 12.2016
- Set up of billing related disputes for U.S
- Based credit card customers of American Express under Fair credit billing act
- Make merchant inquiries regarding customer disputes, requesting documents and explanation required to address the dispute
- Analyze & evaluate merchant responses received and decide the outcome of the dispute
- Formulate, send card member and merchant responses based on the outcome of the investigation
- Perform card member commentary analysis to identify areas of process improvement
- Work both triumph and legacy platforms
Education
Bachelor of Commerce (honors) -
University of Delhi
New Delhi, IndiaCSC
Canadian Securities Institute
TorontoQualified Company Secretary (Corporate Secretary) -
Institute of Company Secretaries of India (ICSI)
IndiaSkills
- Corporate Banking, Cash Management, Credit and Financial Analysis
- Portfolio Management
- Investment Strategies ( Private Equity, Hedge Funds, Managed Offshore and Onshore)
- Excellent communication and interpersonal skills
- Loan processing
- Financial planning
- Sales proficiency
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Associate Banker
Citibank, Citi Private
09.2025 - Current
Senior Client Associate, GTB, Commercial Banking
Scotia Bank
03.2025 - 09.2025
Specialist, Corporate Banking Services
Bank of Nova Scotia
07.2020 - 03.2025
Client Service Officer (CSO)
Bank of Nova Scotia
07.2019 - 07.2020
Specialist, Credit Card Dispute & Fraud Resolution
BMO Bank of Montreal
02.2018 - 07.2019
Associate, Credit cards
BMO Bank of Montreal
06.2017 - 02.2018
Day to Day Banking Customer Service
Tele Performance for Scotia bank
02.2017 - 05.2017
Lead Dispute Analyst
American Express India Pvt. Ltd.
08.2013 - 12.2016
Bachelor of Commerce (honors) -
University of Delhi
CSC
Canadian Securities Institute
Qualified Company Secretary (Corporate Secretary) -
Institute of Company Secretaries of India (ICSI)