Gurbani Arora
Markham,ON
Summary
A dedicated and customer-focused professional with a strong ability to build meaningful relationships and deliver exceptional service. Skilled at identifying and addressing customer needs with clarity and efficiency, ensuring positive outcomes and high satisfaction. Proven success in target-driven environments while fostering a collaborative, team-oriented atmosphere.
Overview
4
4
years of professional experience
Work History
Retail Keyholder
Geox Canada
Markham, Ontario
2023.11 - Current
- Managed daily operations, including task delegation, time sheet reviews, and store security protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure satisfaction.
- Built strong customer relationships, resulting in increased repeat business.
- Consistently ranked as one of the top salespersons across all Geox locations in Canada.
Keyholder/Sales Associate
Banana Republic
Kitchener, Ontario
2022.10 - 2023.08
- Assisted customers with product selection and provided tailored recommendations based on needs.
- Promoted loyalty programs and memberships to enhance brand engagement.
- Maintained store organization, restocking merchandise, and executing effective product displays.
- Processed transactions accurately and adhered to cash handling protocols.
Customer Service Representative
Impact Infotech
Delhi, India
2021.07 - 2022.08
- Assist in the development and implementation of innovative CRM strategies to enhance customer engagement and retention.
- Manage and maintain accurate, up-to-date customer data within CRM systems to ensure reliability and usability.
- Offer tailored solutions to address customer concerns while maintaining a high standard of professionalism and empathy.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
- Consistently meet or exceed individual and team performance benchmarks in customer satisfaction and operational efficiency.
Education
Post-Graduate Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough2024-01
Post-Graduate Certificate - Digital Marketing
York University
Toronto2023-01
Skills
- Sales proficiency
- Loss prevention strategies
- Merchandise display
- Inventory monitoring
- Store operations
- Cash handling
- Daily reporting
- Safety enforcement
- Customer service
Timeline
Retail Keyholder
Geox Canada
2023.11 - Current
Keyholder/Sales Associate
Banana Republic
2022.10 - 2023.08
Customer Service Representative
Impact Infotech
2021.07 - 2022.08
Post-Graduate Certificate - Marketing Management
Centennial College of Applied Arts And Technology
Post-Graduate Certificate - Digital Marketing
York University