Gurbakhshish Singh Johal
Winnipeg,MB
Summary
Dynamic professional with extensive experience in logistics and security, notably at Whiteriver Logistics. Proven ability in conflict resolution and decision-making, enhancing customer satisfaction and safety. Skilled in time management and communication, adept at adapting to high-pressure situations while maintaining confidentiality and professionalism. Committed to fostering positive relationships and ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Dispatcher
Whiteriver Logistics
01.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Security Officer
Toro494
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Associate
Walmart
03.2022 - 04.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Implemented effective loss prevention strategies to minimize inventory shrinkage from theft or other causes.
Education
Certificate - Human Resources Management
University of Manitoba
Winnipeg12-2022
Master of Arts - Punjabi Literature
Dm College Moga
Punjab, India05-2020
Master of Arts - English Literature
Dm College Moga
Punjab, India03-2017
Bachelor of Arts - Arts Education
Dm College Moga
Punjab, India03-2015
Skills
- Observation
- Security procedures
- Decision-making
- Time management
- Verbal and written communication
- Customer service
- Schedule preparation
- Conflict resolution
Languages
English
Timeline
Security Officer
Toro494
02.2025 - Current
Dispatcher
Whiteriver Logistics
01.2023 - Current
Associate
Walmart
03.2022 - 04.2024
Certificate - Human Resources Management
University of Manitoba
Master of Arts - Punjabi Literature
Dm College Moga
Master of Arts - English Literature
Dm College Moga
Bachelor of Arts - Arts Education
Dm College Moga
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