Sukhmeen Sandhu
Surrey,BC
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Contact Officer
Canada Revenue Agency
10.2022 - Current
- Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- Resolve collection issues by making payment arrangements by telephone to debtor
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- Trace and locate debtors, and may contact debtor's employers to obtain information
- Answer correspondence, prepare reports and keep records and files related to collection work
Customer Service Representative
Solaris Worldwide
03.2017 - 02.2023
- Answer inbound customer calls through email and over the telephone.
- Provide price checking/price matching services; educate the customer about products.
- Create accounts online for new customers over the telephone, email, and fax.
- Prepare regular, repeat and new orders for processing.
- Use a computer program to convert documents received via mail, fax and email, to readable files, attach prescription from Doctor (Rx) to order.
- Process orders through online systems and over the telephone.
- Follow up on shipping dates, order status and general order inquiries from customers.
- Conduct outbound service calls; proactively contact customers with upcoming refill requirements; regular promotions or special project outbound calling.
- Maintain up to date knowledge and understanding of all related company policies and procedures.
- Ensures a high professional standard of service and performance by actively participating in other duties as assigned, educational and training programs
Office Administrator
Golden Team Financial
03.2020 - 10.2021
- Maintaining client's file and phone list in the office.
- Quarterly follow up with clients by phone to check if they need any assistance.
- Setting up yearly meetings with clients to discuss investment.
- KYC needs to be updated every year for adults.
- Checking emails or online communication from product providers.
- NSF letters or charge back.
- Creating online application for Critical Illness, Disability or life with team advisors.
- Organizing team meetings and arranging license classes.
Customer Service Representative
True North Management INC
07.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Shift Supervisor
Burger King
05.2015 - 03.2017
- Responsible for maintaining cleanliness and orderliness of work area.
- Greeting customers and responsible for all customer service-related duties, cashier and sandwich artist.
- Inspire staff and resolve issues by using excellent organizational, communication and developmental skills.
- Supervise entry-level staff, create and coordinate shift schedules, hire and train new employees, and enforce company policies and procedures.
Security Officer
Vanguard Security - Vancouver Art Gallery
08.2014 - 07.2016
- Provide a safe environment for museum employees and visitors and safeguard the fine art and equipment by protecting the museum from all types of threats such as theft, fire or any other type of danger.
- Engages with visitors by answering their questions, reuniting lost children with their caregivers, and making sure that visitors do not approach, touch or photograph the artwork.
- Followed established procedures and policies and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained stamina during long periods of sitting, walking, standing, climbing stairs, or driving with and without reasonable accommodations.
- Patrolled buildings, facilities, and perimeter areas to prevent damage to property.
Education
College Diploma - General Studies
Douglas College
New Westminster, BC01.2014
Skills
- Management and Leadership
- Problem solving
- Communication
- Punctual, reliable and a fast learner
- Fluent in English, Punjabi and Hindi
- Decision Making
- Innovation and creativity
- Strategic planning
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
Basic Security Training Certificate
Timeline
Collections Contact Officer
Canada Revenue Agency
10.2022 - Current
Customer Service Representative
True North Management INC
07.2020 - 02.2021
Office Administrator
Golden Team Financial
03.2020 - 10.2021
Customer Service Representative
Solaris Worldwide
03.2017 - 02.2023
Shift Supervisor
Burger King
05.2015 - 03.2017
Security Officer
Vanguard Security - Vancouver Art Gallery
08.2014 - 07.2016
College Diploma - General Studies
Douglas College
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