Gurasis Singh
Edmonton,AB
Summary
Dynamic Project Coordinator with a proven track record at Top Shelf Closets & Glass Inc, excelling in project management and data analysis. Successfully optimized project performance metrics, enhancing customer satisfaction and operational efficiency. Adept at multitasking and fostering collaboration across departments to drive results and exceed client expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
Top Shelf Closets & Glass Inc
Edmonton, AB
01.2023 - Current
- Coordinated with department leads to outline solutions for client-specified challenges.
- Monitored performance metrics, including cost, timeline, quality control, and customer satisfaction.
- Reviewed measurement data for new job submissions by technicians and installers.
- Collaborated with Sales, Production, and clients to ensure project alignment.
- Scheduled appointments with homeowners for retail jobs.
- Followed up with production team regarding retail order items.
- Planned and tracked project progress while providing status reports to accounts department.
- Analyzed project data to identify improvement and optimization opportunities.
Owner Operator
Circle K
Edmonton, AB
03.2020 - 02.2023
- Monitored inventory levels consistently, placing orders to maintain optimal stock quantities.
- Addressed customer complaints promptly, gathering information for informed remediation decisions.
- Facilitated conflict resolution among employees, maintaining professionalism throughout interactions.
- Conducted regular performance reviews, ensuring achievement of efficiency and productivity targets.
- Adhered to safety protocols and driving laws, maximizing road and personnel safety.
- Launched campaigns and promotions to enhance goods and services development.
- Executed business strategies that increased revenue and targeted new markets.
Customer Service Manager
walmart
St. Albert, Alberta
01.2018 - 02.2020
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided exceptional customer service to ensure customer satisfaction.
Education
BBA - Accounting And Finance
University of Alberta
Edmonton, AB05-2020
Skills
- Project management
- Budgeting
- Data analysis
- Quality control
- Scheduling
- Customer service
- Multi-operations management
- Multitasking capacity
Softwares
- Micrsoft Office
- Supply/Build Pro
- Auto Cad
- Mozaik
- SAP
- Data Presentation
Certification
- CSTS
- WHMIS
- Fall Protection
- Forklift
- First Aid
References
References available upon request.
Timeline
Project Coordinator
Top Shelf Closets & Glass Inc
01.2023 - Current
Owner Operator
Circle K
03.2020 - 02.2023
Customer Service Manager
walmart
01.2018 - 02.2020
BBA - Accounting And Finance
University of Alberta
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