Gurashish Singh
Edmonton
Summary
Experienced customer service and financial professional with over 9 years in high-volume environments including retail, banking, and hospitality. Proficient in cash handling, transaction processing, and client services with a track record of building trust and resolving issues effectively. Skilled in payroll, bookkeeping, and digital tools. Fluent in English and Punjabi. Eager to contribute to CIBC's commitment to delivering personalized banking experiences.
Overview
9
9
years of professional experience
Work History
Manager & Bookkeeper
Mobile Squad / Fix My Phone
03.2023 - Current
- Lead daily operations and customer service at two retail locations, handling 30+ inquiries/day.
- Manage payroll and financial records using Excel and Google Workspace with 100% accuracy.
- Train and supervise a team of 6+, increasing efficiency by 15%.
- Drive revenue through upselling service plans and building client loyalty.
Restaurant Management Department Representative
SkipTheDishes
09.2018 - 09.2019
- Managed 100+ calls/day, resolving restaurant and customer concerns with a 95% resolution rate.
- Collaborated with internal teams to streamline operations and reduce escalations.
- Documented interactions using CRM tools for precise follow-ups.
- Commended for professionalism and communication in high-pressure environments.
Customer Service Attendant / Cashier
Club Regent Casino (MLLC)
06.2016 - 10.2018
- Assisted 150+ guests daily with gaming and promotion inquiries.
- Promoted loyalty programs and maintained a positive guest experience.
- De-escalated conflicts and worked as a cashier in the bank handling high volumes of cash.
Customer Service Representative (Part-Time)
Park and Fly
03.2017 - 02.2018
- Handled 40+ customer inquiries daily, improving satisfaction and efficiency.
- Coordinated shuttles and resolved booking/payment issues.
- Used booking software to process transactions and maintain records.
- Reduced peak-time wait times by 15%.
Assistant Manager
Petro-Canada
06.2016 - 02.2018
- Supervised 12 staff while maintaining customer service for 100+ daily clients.
- Handled transactions, cash reconciliation, and complaint management.
- Developed staff training that reduced service errors.
- Managed inventory and financial reporting to ensure compliance.
Education
Technical Drafting Certificate -
Manitoba Institute of Trades and Technology
Winnipeg, MB01.2016
High School Diploma - undefined
Skills
- Microsoft Excel, Word, Google Workspace
- CRM Software, POS Systems, Bookkeeping Tools
- ADP & QuickBooks
- Customer service
- Time management
- Decision-making
Languages
Fluent in English and Punjabi
Timeline
Manager & Bookkeeper
Mobile Squad / Fix My Phone
03.2023 - Current
Restaurant Management Department Representative
SkipTheDishes
09.2018 - 09.2019
Customer Service Representative (Part-Time)
Park and Fly
03.2017 - 02.2018
Customer Service Attendant / Cashier
Club Regent Casino (MLLC)
06.2016 - 10.2018
Assistant Manager
Petro-Canada
06.2016 - 02.2018
High School Diploma - undefined
Technical Drafting Certificate -
Manitoba Institute of Trades and Technology
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