Gunveer Singh Johal
Edmonton,AB
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Night Security Guard
GardaWorld Security
02.2024 - 07.2024
- Responded to emergencies promptly, providing assistance and coordinating with local authorities as needed.
- Conducted fire safety inspections routinely, addressing hazards proactively to safeguard against potential incidents.
- Supported event planning teams by assessing venues for potential vulnerabilities and suggesting improvements for guest safety.
- Improved overall facility security by identifying potential risks and implementing appropriate countermeasures.
- Maintained a secure environment for employees and visitors with diligent observation and proactive intervention.
- Prevented unauthorized access by verifying identification and monitoring visitor logs.
- Conducted regular audits of security equipment, guaranteeing optimal functionality during critical moments.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
Mobile Patrol Security Officer
Paragon Security Services
01.2024 - 02.2024
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Supported law enforcement efforts, providing detailed reports and relevant information for investigations.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Retail Security Guard
Paragon Security Services (Bramalea City Centre)
05.2022 - 12.2022
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
- Assisted in the training of new employees on company security procedures, ensuring consistent adherence to protocols.
- Supported emergency response efforts during incidents, helping to maintain order and minimize potential harm.
- Fostered a culture of vigilance among retail staff by providing ongoing feedback and guidance on identifying potential security risks or suspicious behavior.
- Supported loss prevention efforts through accurate documentation of incidents, enabling targeted improvements to store policies and processes.
- Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
- Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
- Acted as a liaison between retail staff and local law enforcement agencies, fostering strong working relationships that improved overall security.
Customer Service Representative - Part Time
Rogers Communications
05.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Post-Baccaleurate Diploma, Canada - Cloud Computing For Big Data
Lambton College
Toronto09.2022
Bachelors - Bachelors of Computer Applications
Maharaja Ranjit Punjab Technical University
Bathinda, India12.2020
Skills
- Public Safety Awareness
- Physical Fitness
- Vehicle Inspection
- Detail Oriented
- Incident Reporting
- Maintaining records
- Access Control Management
- CCTV Operation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Honest and Dependable
Timeline
Night Security Guard
GardaWorld Security
02.2024 - 07.2024
Mobile Patrol Security Officer
Paragon Security Services
01.2024 - 02.2024
Retail Security Guard
Paragon Security Services (Bramalea City Centre)
05.2022 - 12.2022
Customer Service Representative - Part Time
Rogers Communications
05.2021 - 04.2022
Post-Baccaleurate Diploma, Canada - Cloud Computing For Big Data
Lambton College
Bachelors - Bachelors of Computer Applications
Maharaja Ranjit Punjab Technical University
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