GUNTASH SINGH
Lake Louise,AB
Summary
Knowledgeable Lead Guest Service Representative experienced in busy luxury hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Guest Service Representative
Fairmont Chateau Lake Louise
04.2024 - Current
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Worked in the Gold lounge several times as a functional help.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
Night Audit Supervisor
Holiday Inn Express Hotel Suites
01.2024 - 03.2024
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Directed inventory management, account charges and bank counting.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
Dining Room Supervisor
Fern Resorts Ltd.
05.2023 - 01.2024
- Supervising and supporting the employees on-the-floor and ensuring the standards are being maintained
- Ensuring the resort service standards and expectations are being met by the team
- Oversee daily operations in the dining area and maintain the inventory
- Reviewing customer complaints and feedbacks and addressing them
- Officiate as a maintenance supervisor in order to inspect facilities periodically to determine problems and necessary maintenance
- Engaging in ongoing menu/wine/cocktail development
- Directing the housekeeping operations to ensure high quality outcomes and guest satisfaction
- Collaborating with other department managers to develop and carry-out ideas and procedures to meet performance expectations
- Covering shifts for bartenders and servers as required
- Adhering to safety regulations, environmental policies and health and safety regulations
Supervisor
Tim Hortons
04.2022 - 04.2023
- Observing day-to-day activities of employees, co-ordinating breaks and providing safe and positive work environment
- Maintaining records of stock, repairs, sales and wastage
- Coaching, mentoring and disciplining employees as required
- Practicing excellent food safety and sanitation practices and complying with all H&S standards
- Resolving customer complaints to provide satisfactory customer service in a manner consistent with policy
- Implementing product rotation based on product code dates and reporting monthly inventory
- Operating cash register, following all cash handling policies of the company
- Transferring supplies and equipment between storage and work areas
Education
Hotel & Resort Operation Management -
Georgian College of Arts & Technology
05.2023
Skills
- Complaint handling
- Task delegation
- Team management
- Reservation management
- Guest relations
- Strong leadership
- Exceptional communication
- Loyalty promotion
Certification
- Pro Serve Certification
- Standard First Aid AED & CPR Level C
- TCPS -I & TCPS -II
- Food Handler Certificate
- Hero of Hospitality x2
- American Express Fine hotels and resort Certification
Timeline
Lead Guest Service Representative
Fairmont Chateau Lake Louise
04.2024 - Current
Night Audit Supervisor
Holiday Inn Express Hotel Suites
01.2024 - 03.2024
Dining Room Supervisor
Fern Resorts Ltd.
05.2023 - 01.2024
Supervisor
Tim Hortons
04.2022 - 04.2023
Hotel & Resort Operation Management -
Georgian College of Arts & Technology
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